Administrative / Customer Service Representative

Canada Cartage; Winnipeg; On-site; CAD 36,000 - 48,000; Full time

Job summary

Canada Cartage Group in Winnipeg, MB is seeking a Customer Service Representative to be the first point of contact for our customers. You will address inquiries, track shipment status, and resolve issues to ensure satisfaction and lasting relationships.

The role requires accurate data entry into the WMS, processing orders, generating invoices, and coordinating with Accounts Payable and supervisors. A minimum of 2 years CSR experience and solid MS Office skills are essential, with knowledge of

Qualifications

• Minimum 2 years CSR experience.
• Proficient in Outlook and MS Office; Excel (intermediate) skills.
• Experience with Warehouse Management Software is an asset.
• Bondable and legally eligible to work in Canada.

Responsibilities

• Confirm charges on Inter Branch Invoices and report discrepancies.
• Cross-train within CSR and cover other CSR duties when needed.
• Enter inventory into WMS accurately and send paperwork to customers.
• Enter orders into WMS and assign to warehouse personnel.
• Communicate order discrepancies to customer and Office Manager.
• Generate invoices and attach backup documents.
• Ensure invoice accuracy and timely emailing.
• Enter monthly charges into WMS by month-end deadline.
• Report shipping/receiving errors and revenue adjustments.
• Respond to customer inquiries promptly and escalate as needed.
• Update customer/product profiles in the WMS.
• Record order details with CSR at the Control Desk and Bill of Lading.
• Maintain documents related to Customs Bonded activity.
• Coordinate with Warehouse Supervisor to complete inventories and report variances.

Skills

CSR experience

Communication skills

Time management

Attention to detail

MS Outlook

MS Word

MS Access

Excel (intermediate)

Strong leadership

Education

Experience with WMS (asset)

Tools

Warehouse Management System

MS Office Suite

Job description

Position Summary

The CSR would be the first point of contact for our customers. Your responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Location: Winnipeg, MB

Schedule: Mon - Fri

Shift Timing : 7:00 AM to 3:30 PM

What you will do

• Responsible for confirming charges on Inter Branch Invoices and reporting any discrepancies to Accounts Payable or the Office Manager in a timely manner
• Within the CSR classification and after training, must be prepared to cross-train and may be required to perform the duties of other CSR positions
• Responsible for accurately entering inventory into the WMS in a timely manner, and ensuring paperwork is sent off to the customer for backup
• Responsible for accurately entering orders into WMS and given to warehouse personnel to pick
• Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion. Disagreements should be reported to the Office Manager
• Generate invoices and relate all pertinent information to the Office Manager
• Ensure accuracy of all invoices, attached backup if required, and email in a timely manner
• Ensure all monthly charges are accurately entered in the WMS by the month end deadline date
• Report any shipping/receiving errors and/or revenue adjustments to the Office Manager
• Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate
• Ensure customer and product profiles are updated in the WMS as changes occur
• In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading
• Ensure that all documents within their control, relating to Customs Bonded activity is maintained
• In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made
• Maintain accurate monthly file information for accounts
• Enter KPI data into the Database as required

What You'll Bring

• A minimum of 2 years of CSR experience
• Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access;
• Previous experience using Warehouse Management Software an asset
• Must be bondable and legally able to work in Canada

Along with the following Skills & Competencies:

• Strong communication skills both oral and written
• Strong time management and prioritization skills
• Strong attention to detail and accuracy
• Proficient in the following Microsoft Office programs: Word and Outlook
• Intermediate excel skills
• Strong leadership skills