Customer Service Rep

Canada Cartage; Mississauga; Presencial; CAD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotels

Car rentals

Entertainment

Gym memberships

Phone plans

Electronics

Descripción de la vacante

Canada Cartage Group in Mississauga is hiring a Customer Service Representative to be the first point of contact for customers and support day-to-day warehouse operations.

You will coordinate scheduling, handle daily requests, manage documentation, and collaborate with the Transportation team to resolve delays and fulfill customer needs.

A high school diploma and 1–3 years of warehouse customer service experience are required; proficiency in Word, Excel, and Outlook is expected.

Formación

• 1–3 years of customer service in a warehouse or 3PL environment.
• High school diploma is required.
• Experience in warehouse/fulfillment operations is an asset.

Responsabilidades

• Handle daily customer requests, POD, track and trace, and rush requests.
• Initiate or follow up on inventory investigations as needed by customers.
• Maintain and send daily customer reports and management reports.
• Collaborate with transportation team on delayed deliveries and customer appointments.
• Investigate and support resolution of customer complaints.
• Data entry across Warehouse Management System and Transportation systems.
• File daily documents for retention and customer needs.
• Maintain Warehouse KPI package for management and customers.
• Manage dispatching drivers, paperwork, and inbound/outbound logs.

Conocimientos

Communication

Attention to detail

Multitasking

Judgment

Integrity/Professionalism

Problem solving

Relationship/Partnership

Communication/Influence

Quality/Controls

Innovation/Change

Microsoft Word

Microsoft Excel

Microsoft Outlook

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Position Summary

The CSR will be the first point of contact for our customers and will support the day-to-day operations of our Mississauga warehouse. This role is responsible for coordinating scheduling and planning activities to meet customer expectations, managing daily requests, and ensuring all required documentation is accurately maintained and filed. Working closely with the Lead and Supervisor, the CSR will follow up on daily tasks to ensure they are completed accurately and on time. Consistent communication with the Operations Team is essential to ensure timely, accurate responses and maintain an efficient flow of warehouse operations.

Location: 88 Foster Cres, Mississauga

Schedule: Mon-Friday, 8:00am – 4:30pm

What you will do

• Daily Customer requests, POD, Track and trace, Rush Requests etc.
• Initiate or follow up with any Inventory investigations required by the customer
• Maintain and send all daily Customer specific or Management reports
• Work Closely with the transportation team on delayed deliveries or customer requests and appointment booking
• Manage and follow through with any investigation required to support Customer complaints
• Data Entry with in Warehouse Management System, Transportation system and any Client specific systems/software
• Daily Filing of all documents for retention and customer needs
• Maintain and update Warehouse KPI package for management and customer
• Warehouse Payables
• Dispatching Drivers, Paperwork, In-Bound and Out-Bound Logs. Scheduling appointments

What You’ll Bring

• 1-3 years of combined working experience in a customer service role
• High school diploma
• Experience in Customer Service in a warehouse setting, operations in a warehouse, fulfillment centre or 3pl is an asset

Along with the following Skills & Competencies:

• Strong communication skills.
• Strong attention to detail.
• Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
• Proven experience in handling multiple priorities.
• Multitask
• Judgment
• Integrity / Professionalism
• Problem Solving / Decision Making
• Relationship / Partnership Approach
• Communication / Influence
• Quality, High Standards and Controls
• Innovation and Change

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.