Client Service Representative (CSR)

(C.C.A.) Commercial Credit Adjusters Ltd.; Winnipeg; Sur place; CAD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Group benefits

Subsidized transit

On-site Wellness Room

Downtown location

Friendly team culture

Growth opportunities

Résumé du poste

Commercial Credit Adjusters Ltd. is seeking a Client Services Representative to act as the main liaison between clients and internal teams, ensuring accurate communication on file status. You will list new files, review details, and support account activity.

The role emphasizes strong Excel skills, customer service experience, and thorough data handling. A structured office setting in downtown Winnipeg supports a stable, full-time career with growth opportunities.

Qualifications

• High-school diploma or equivalent.
• Working knowledge of collection industry is considered an asset.
• A minimum of 1-year of work in customer service.
• Demonstrated systems knowledge (CRS, Microsoft suite, cartographer, filezilla, EDI systems)

Responsabilités

• Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status.
• List new business files from clients, verifying all details through system checks and thorough review.
• Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracers.
• Communicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries.
• Process and maintain file updates, including payments, adjustments, rollovers, and new account activity.
• Work with data from multiple sources, converting and formatting files into standardized formats such as Excel and TXT.

Connaissances

Customer service

Communication

Organization

Problem solving

Formation

High-school diploma or equivalent

Outils

CRS

Microsoft Office

Cartographer

FileZilla

EDI systems

Description du poste

• Location 317 Donald St, Suite 300,WINNIPEG, MB, R3B 2H6,Canada
• Employee Type Full Time

At CCA, we believe strong client relationships are at the heart of everything we do.

We don’t just provide services—we build partnerships grounded in trust, communication, and results.If you enjoy connecting with people, understanding their needs, and helping them succeed, this role offers an opportunity to make a real impact. You’ll work closely with clients, support their goals, and play a key role in strengthening long‑term relationships that drive mutual success.

Our downtown Winnipeg office is ready to welcome new team members.

What the Roles Involves

As a Client Services Representative (CSR) , you will:

• Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status
• List new business files from clients, verifying all details through system checks and thorough review
• Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracers
• Communicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries
• Process and maintain file updates, including payments, adjustments, rollovers, and new account activity
• Work with data from multiple sources, converting and formatting files into standardized formats such as Excel and TXT
• Upload and manage data within internal systems, ensuring accuracy and completeness
• Identify and correct file conversion errors within internal systems (CRS)
• Generate and distribute weekly and monthly reports to internal teams and clients
• Process invoices, statements, and verify account balances
• Support additional administrative functions and provide backup support to other departments as needed

Qualifications

• High-school diploma or equivalent.
• Working knowledge of collection industry is considered an asset.
• (Required) A minimum of 1-year of work in customer service.
• Demonstrated systems knowledge (CRS, Microsoft suite, cartographer, filezilla, EDI systems)

We’re looking for individuals who are:

• Strong knowledge of Microsoft Excel and able to perform skills such as formatting, basic formulas, and sorting spreadsheets
• Strong communicators with excellent interpersonal skills
• Relationship-focused and customer-oriented
• Organized, detail-focused, and able to manage multiple priorities
• Self-motivated and results-driven
• Comfortable working both independently and within a team
• Skilled in problem-solving and decision-making
• Proficient in Microsoft Office and general computer systems
• Excellent verbal and written communication

Experience in sales, client relations, or customer service is an asset—but not required. If you’re eager to learn and grow, we’d love to hear from you

How We Support You

We understand that success comes from the right support. At CCA, you’ll find:

• Stable, full-time work in a structured office setting
• Group benefit plan to support your health and peace of mind
• Subsidized public transit to make your commute easier
• On-site Wellness Room for mental health breaks and relaxation
• Secure downtown location that’s convenient and accessible
• Friendly, inclusive, and supportive team culture we’re here to help each other succeed
• Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience

Conditions of Employment

• Must be legally eligible to work in Canada (valid work permit, permanent residency, or citizenship)
• Available for full-time work
• Criminal Record Check maybe required

Our Story

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca .

Commercial Credit Adjusters Ltd. is committed to welcoming dedicated professionals who take pride in their work. We look forward to reviewing your application and exploring the possibility of having you join our team.

Summary

This roles involves strong knowledge of Microsoft Excel and able to perform skills such as formatting, basic formulas, and sorting spreadsheets