Customer Service Representative

Congebec; Calgary; Presencial; CAD 38.000 - 54.000; Jornada completa

Descripción de la vacante

Congebec in Calgary, Canada seeks an organized Warehouse Administrative Clerk to support order processing, data entry, and invoicing. You will liaise with customers and operations teams, ensure accurate documentation, and help maintain HACCP & BRCGS compliance.

Requirements include at least 1 year in warehousing or logistics, good English, and basic MS Office skills. A high school diploma is an asset; strong communication and multitasking are essential for success.

Formación

• 1 year of warehousing or logistics experience required.
• Customer service experience.
• High school diploma is an asset.

Responsabilidades

• Verify and process requirements for receiving customer shipments into the warehouse.
• Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
• Notify the dispatcher of shipping/receiving priorities.
• Schedule loads for shipping.
• Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
• Provide support for customer billing and account inquiries.
• Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
• Perform other related duties.

Conocimientos

English proficiency

MS Office

Communication

Task prioritization

Warehouse knowledge

Instruction following

Educación

High school diploma

Herramientas

Warehouse Management System (WMS)

Descripción del empleo

Position Purpose

Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.

Key Responsibilities

• Verify and process requirements for receiving customer shipments into the warehouse.
• Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
• Notify the dispatcher of shipping/receiving priorities.
• Schedule loads for shipping.
• Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
• Provide support for customer billing and account inquiries.
• Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS.
• Perform other related duties.

What Will Help You Succeed

• A minimum of one (1) year of warehousing or logistics experience.
• Customer service experience.
• High school diploma (asset).

Skills and Competencies Required for the Position

• Good level of English, both spoken and written.
• Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
• Good interpersonal, communication, and relationship-building skills.
• Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
• General knowledge of warehouse functions.
• Ability to follow written and oral instructions accurately.

Special Conditions of the Position

• Primarily office-based work environment.
• Simultaneous management of multiple requests and deadlines.
• Frequent interaction with clients, carriers, and operational teams

* This job description is subject to revision based on operational needs.
** Here is a list of our employee benefits.