Administrative Associate (temporary - 6 months)

Intello Technologies Inc.; Montreal (administrative region); Hybrid; CAD 28,000 - 51,000; Full time

Benefits offered by this job

Comprehensive rewards package

Flexible benefits plan

Pension and share purchase programs

Hybrid in-office/remote work

Career growth opportunities

Job summary

TELUS Health is seeking an Administrative Associate (temporary - 6 months) in Montréal, QC. The role supports patient interactions, appointment coordination, and document handling in a fast-paced medical office.

You will liaise with service providers, physicians, and colleagues to ensure timely completion of medical files, while maintaining confidentiality and accuracy in all tasks. The position combines in-office work with flexible scheduling to meet patient needs.

Qualifications

• High school diploma.
• 1–2 years of experience in a similar role or office environment.
• Bilingual in French and English, both spoken and written.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Detail-oriented, thorough, methodical, and attentive to detail.
• Strong organizational skills and ability to work independently.
• Commitment to excellence in customer service.
• Team player with collaboration skills.

Responsibilities

• Welcome clients professionally and courteously at the reception desk.
• Answer incoming internal calls.
• Provide candidates with forms to complete before meetings with healthcare professionals and ensure forms are completed.
• Coordinate with the team to ensure smooth operations and appointment schedules.
• Collaborate with internal departments to optimize processes and service delivery.
• Prepare patient files per established protocols and appointments.
• Scan patient files into the EMR system.

Skills

Bilingual French-English

Detail-oriented

Organized

Customer service

Independent worker

Team player

Education

High school diploma

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

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Administrative Associate (temporary - 6 months)

Location: Montréal, QC, CA

Jobs by Category: Health

Job Function: Administrative

Status: Full Time

Schedule: Temporary

Description

Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2
Status: Temporary (6 months), full-time (37.5 hours/week)
Schedule: Monday to Friday, 7:00 a.m. to 5:00 p.m.

Create Exceptional Client Experiences

Join Our Team

Our team is made up of dynamic professionals who are committed to delivering efficient, seamless,and highly confidential service. Are you comfortable navigating a constantly changing environment?Are you organized, methodical, and able to manage multiple tasks at once? If so, read on!

Here’s the Impact You’ll Make and What We’ll Accomplish Together

Our medical office is at the heart of our transactions and our patient/client relationships. You will regularly interact with our clients using a variety of approaches and tools available to you. You will provide clients with information regarding the status of their appointments, documents or information they need to provide, our business processes, and more.

You will liaise with our service providers to ensure that medical results are received in order tofinalize files within the required deadlines. You will also work closely with and communicate withinternal and external colleagues, as well as physicians, to ensure the completion of our medicalfiles.

Here’s How

• Welcome clients professionally and courteously at the reception desk
• Answer incoming internal calls
• Provide candidates with various forms to complete prior to meeting with healthcare professionals and ensure that all forms are properly completed before authorizing their departure
• Work closely with the coordinator to ensure smooth operations and adherence to appointment schedules
• Communicate and collaborate with various internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols and based on appointments scheduled with physicians and nurses
• Scan patient files into our Electronic Medical Record (EMR) system

Qualifications

You Have

• High school diploma
• 1 to 2 years of experience in a similar position or in an office environment
• Bilingual proficiency in French and English, both spoken and written
• Good knowledge of Microsoft Office (Outlook, Excel, Word) and strong computer skills
• Detail-oriented, thorough, methodical, and attentive to detail
• Strong organizational skills and ability to work independently
• A strong commitment to excellence in customer service
• Demonstrated ability to work effectively as part of a team

Assets

• Training in secretarial studies or medical administration
• Experience in a medical environment

Intermediate English proficiency is required, as you will regularly be required to interact in Englishwith external parties (e.g., clients, service providers, or external partners); communicate in Englishwith internal parties (e.g., colleagues or stakeholders); and work in an English-language computerenvironment as part of the duties associated with this position, which has a national scope.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.