Administrative Assistant (Cityplace)

Foundation Physiotherapy & Wellness; Toronto; On-site; CAD 40,000 - 48,000; Full time

Benefits offered by this job

In-house wellness privileges

Health spending account

Extended health benefits (drugs &d

Completion bonus

Two weeks paid vacation

Annual pay increases

Job summary

Foundation Physiotherapy and Wellness in Toronto is seeking a dedicated Administrative Assistant to join our Cityplace clinic. The role focuses on delivering high-quality client service, managing bookings, billing tasks, and supporting the clinic director with reporting and daily operations.

Ideal candidates have customer service experience, flexibility for early mornings and evenings, and an ability to manage administrative tasks with accuracy.

Qualifications

• Previous customer service experience in gym/fitness settings, retail, or hospitality.
• Experience with billing, invoicing, collections and creating email communication.
• Morning and evenings availability (starting 6:50am, until 8:10pm).

Responsibilities

• Engage with clients and maintain a high-quality clinic experience.
• Deliver client services such as inquiries, bookings and payments.
• Reconcile payments and assist with accounting tasks.
• Weekly reporting of clinic stats and performance.
• Maintain and manage accounts receivable.
• Support the client experience team and oversee their activities.
• Assist the clinic director with reporting and billing.
• Perform administrative tasks as assigned and support marketing events.
• Promote related health care services and products.
• Foster a positive, friendly clinic atmosphere.

Skills

Leadership

Multitasking

Detail-oriented

Deadline-driven

Creative & energetic

Communication skills

Flexible schedule

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Administrative Assistant at our Cityplace location. This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.

What We Offer

• In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental
• Completion bonus
• Two weeks of paid vacation
• Increases in compensation are guaranteed yearly*

The Ideal Candidate

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 6:50am) and evenings (until 8:10pm).

• High quality interactions with clients
• Delivering client services such as inquiries, bookings, payments
• Payment reconciliation
• Weekly reporting of clinic stats
• Maintaining and managing accounts receivables
• Managing, training, and overseeing the client experience team
• Direct support to the clinic director with reporting and billing
• Administrative tasks as assigned
• Understanding and selling related health care services and products
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skill Requirements

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills
• Morning and afternoon hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.