Senior Clerk

National Bank of Canada; Montreal (administrative region); On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada in Montreal is seeking a Senior Receptionist in the Business Centre to greet clients, manage the reception area, answer calls and emails, and support multiple banking teams with administrative tasks.

You will uphold a professional, welcoming image, coordinate meeting rooms, monitor supplies, and help ensure smooth operations while contributing to client satisfaction.

Qualifications

• High school diploma or college diploma with relevant experience.
• Languages: French and English.
• Strong client-service orientation and administrative skills.

Responsibilities

• Warmly greet clients, guests and colleagues and act as a resource person.
• Answer phone calls and emails from various sectors with thorough follow-up.
• Manage reception area and meeting rooms during operating hours.
• Assist internal teams with orders and monitor supply inventory.
• Support banking teams with administrative follow-up and customer service.
• Perform various administrative tasks per policies and procedures.
• Ensure file management and administrative follow-up by management.
• Coordinate with Customer Service Manager to ensure smooth operations.
• Adhere to unit quality standards and update procedures as needed.

Skills

Empathy

Initiative

Teamwork

Learning Agility

Resiliency

Diversity & Inclusion

Communication

Multitasking

Education

High school diploma

College diploma

Job description

As a Senior Receptionist in the Business Centre, your role goes beyond welcoming people: You'll be the first point of contact for clients, guests and colleagues by embodying the Bank's professional and welcoming image.

You'll play a key role in supporting the Commercial, Private Banking 1859, NBF, NBDB and National Bank Trust sectors by maintaining a proactive, diligent and committed presence. With your sense of service, efficiency and attention to detail, you'll contribute directly to achieving our teams' business objectives.

Your daily engagement will foster a welcoming, fluid, and high-performing environment where every interaction is an opportunity to showcase excellent customer service.

Your role:

• Warmly greet clients, guests, and colleagues, acting as a resource person for them and internal teams.
• Answer phone calls and emails from various sectors, ensuring thorough follow-up.
• Manage the reception area and meeting rooms, ensuring their upkeep during the Business Centre's opening hours.
• Help internal teams manage orders and monitor supply inventory by ensuring timely restocking.
• Support PB1859 associate and banker teams with their administrative follow-up and customer service.
• Perform various administrative tasks independently according to established policies, standards and procedures.
• Ensure management and administrative follow-up of files.
• Help the Customer Service Manager coordinate the smooth operation of the Business Centre and its activities.
• Ensure compliance with the unit's quality standards by making the necessary adjustments to procedures and practices.

The team values passionate people and bold ideas. They work together to make sure clients reach their goals , and your colleagues do what they love. You can count on your colleagues to share their knowledge and help you. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

High school diploma and 3 years of relevant experience or college diploma and 1 year of relevant experience.

Good organizational and priority management skills

Diligence and attention to detail

Leadership, initiative and autonomy

As a Senior Receptionist in the Business Centre, your role goes beyond welcoming people: You'll be the first point of contact for clients, guests and colleagues by embodying the Bank's professional and welcoming image.

You'll play a key role in supporting the Commercial, Private Banking 1859, NBF, NBDB and National Bank Trust sectors by maintaining a proactive, diligent and committed presence. With your sense of service, efficiency and attention to detail, you'll contribute directly to achieving our teams' business objectives.

Your daily engagement will foster a welcoming, fluid, and high-performing environment where every interaction is an opportunity to showcase excellent customer service.

Your role:

• Warmly greet clients, guests, and colleagues, acting as a resource person for them and internal teams.
• Answer phone calls and emails from various sectors, ensuring thorough follow-up.
• Manage the reception area and meeting rooms, ensuring their upkeep during the Business Centre's opening hours.
• Help internal teams manage orders and monitor supply inventory by ensuring timely restocking.
• Support PB1859 associate and banker teams with their administrative follow-up and customer service.
• Perform various administrative tasks independently according to established policies, standards and procedures.
• Ensure management and administrative follow-up of files.
• Help the Customer Service Manager coordinate the smooth operation of the Business Centre and its activities.
• Ensure compliance with the unit's quality standards by making the necessary adjustments to procedures and practices.

Your team :

The team values passionate people and bold ideas. They work together to make sure clients reach their goals , and your colleagues do what they love. You can count on your colleagues to share their knowledge and help you. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer a work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

High school diploma and 3 years of relevant experience or college diploma and 1 year of relevant experience.

Good organizational and priority management skills

Diligence and attention to detail

Leadership, initiative and autonomy

Languages: French, English

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Required skills: Artificial Intelligence, Cybersecurity, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!