Administrative Assistant

Travel Industry Personnel; Windsor; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the travel industry seeks an Administrative Assistant to ensure smooth day-to-day operations. The candidate will be responsible for various administrative tasks, support team members, and maintain organization. Bilingual candidates are preferred as the role requires interaction in both French and English while delivering exceptional customer service in a collaborative environment.

Qualifications

• Experience in an administrative or operational support role within a travel agency.
• Excellent command of French and English, both spoken and written.
• Comfortability with technology and platforms like Teams and Outlook.

Responsibilities

• Answer incoming phone calls and direct them to appropriate contacts.
• Manage the general inbox and prioritize messages.
• Support in administrative processing of travel files.

Skills

Organization

Autonomy

Attention to detail

Bilingualism (French and English)

Customer service

Job description

As an Administrative Assistant, you will play a key role in the smooth day-to-day operations of the

agency. You will be a go-to resource for team members, whether travel advisors or admin staff,

Versatile, detail-oriented, and proactive, you’ll be responsible for operational support and cross functional administrative management, helping foster a structured, professional, and well-organized environment for the entire team.

Key Responsibilities

• Answer incoming phone calls and direct them to the appropriate contacts
• Manage the general inbox and prioritize messages
• Support the team in administrative processing of travel files
• Perform data entry in systems (CRM, internal platforms, Sabre, etc.)
• Prepare reports, letters, or supporting documents
• Maintain the organization of digital files and client records
• Collaborate with various departments (sales, finance, etc.) to ensure smooth coordination

What We’re Looking For

• Relevant experience in an administrative or operational support role within a travel agency
• Excellent command of French and English, both spoken and written
• Strong organizational skills, autonomy, and attention to detail
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Comfortable with technology and collaborative platforms (Teams, Outlook, SharePoint, etc.)
• Positive attitude, discretion, and professionalism
• Committed to delivering impeccable customer service
• Remote, Monday to Friday 9am to 5pm. Salary plus benefits.

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