Administrative Assistant

Travel Industry Personnel; Lethbridge; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading travel agency is seeking an Administrative Assistant to facilitate day-to-day operations. The role requires strong organizational skills, attention to detail, and customer service commitment. Ideal candidates will have relevant experience in travel administration, be bilingual in French and English, and be proficient with technology. This position offers a remote work environment with a Monday to Friday schedule.

Qualifications

• Experience in an administrative or operational support role within a travel agency.
• Excellent command of both French and English, spoken and written.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Manage the general inbox and prioritize messages.
• Support the administrative processing of travel files.

Skills

Organizational Skills

Customer Service

Attention to Detail

Bilingual (French and English)

Technology Proficiency

Job description

As an Administrative Assistant, you will play a key role in the smooth day-to-day operations of the

agency. You will be a go-to resource for team members, whether travel advisors or admin staff,

Versatile, detail-oriented, and proactive, you’ll be responsible for operational support and cross functional administrative management, helping foster a structured, professional, and well-organized environment for the entire team.

Key Responsibilities

• Answer incoming phone calls and direct them to the appropriate contacts
• Manage the general inbox and prioritize messages
• Support the team in administrative processing of travel files
• Perform data entry in systems (CRM, internal platforms, Sabre, etc.)
• Prepare reports, letters, or supporting documents
• Maintain the organization of digital files and client records
• Collaborate with various departments (sales, finance, etc.) to ensure smooth coordination

What We’re Looking For

• Relevant experience in an administrative or operational support role within a travel agency
• Excellent command of French and English, both spoken and written
• Strong organizational skills, autonomy, and attention to detail
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Comfortable with technology and collaborative platforms (Teams, Outlook, SharePoint, etc.)
• Positive attitude, discretion, and professionalism
• Committed to delivering impeccable customer service
• Remote, Monday to Friday 9am to 5pm. Salary plus benefits.

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