Administrative Assistant

Travel Industry Personnel; Grande Prairie; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the travel industry is seeking an Administrative Assistant to ensure smooth operations. The role requires a detail-oriented go-to resource for team members and involves managing communications, supporting travel processing, and maintaining digital records. Bilingual proficiency in French and English along with organizational skills are essential for success in this remote position.

Benefits

Salary plus benefits

Qualifications

• Experience in an administrative or operational support role within a travel agency.
• Strong command of French and English, both spoken and written.
• Comfortable with technology and collaborative platforms.

Responsibilities

• Manage phone calls and direct them appropriately.
• Support administrative processing of travel files.
• Maintain organization of digital files and client records.

Skills

Organization

Attention to detail

Customer service

Bilingual (French and English)

Autonomy

Job description

As an Administrative Assistant, you will play a key role in the smooth day-to-day operations of the

agency. You will be a go-to resource for team members, whether travel advisors or admin staff,

Versatile, detail-oriented, and proactive, you’ll be responsible for operational support and cross functional administrative management, helping foster a structured, professional, and well-organized environment for the entire team.

Key Responsibilities

• Answer incoming phone calls and direct them to the appropriate contacts
• Manage the general inbox and prioritize messages
• Support the team in administrative processing of travel files
• Perform data entry in systems (CRM, internal platforms, Sabre, etc.)
• Prepare reports, letters, or supporting documents
• Maintain the organization of digital files and client records
• Collaborate with various departments (sales, finance, etc.) to ensure smooth coordination

What We’re Looking For

• Relevant experience in an administrative or operational support role within a travel agency
• Excellent command of French and English, both spoken and written
• Strong organizational skills, autonomy, and attention to detail
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Comfortable with technology and collaborative platforms (Teams, Outlook, SharePoint, etc.)
• Positive attitude, discretion, and professionalism
• Committed to delivering impeccable customer service
• Remote, Monday to Friday 9am to 5pm. Salary plus benefits.

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