Administrative Agent

Le Groupe Forget; Saint-Jérôme; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Stable work schedule

Job summary

Groupe Forget in Quebec seeks an organized administrative anchor to support its team of hearing healthcare professionals. You will warmly welcome patients, answer calls, and manage the professionals’ schedules to ensure smooth daily operations.

You’ll handle invoicing, coordinate with RAMQ and insurers when needed, digitize patient files, and assist with inventory and purchasing. Bilingual ability is an asset; hours are 8:30 a.m. to 5:00 p.m., Monday to Friday.

Qualifications

• Two years of relevant experience in administration or similar role.
• Bilingual (English and French) is an asset.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel).
• Knowledge of electronic medical record management is a plus.
• Ability to learn quickly and adapt in a changing environment.
• Ability to manage stress and stay positive in challenging situations.

Responsibilities

• Warmly welcome patients at reception and provide information.
• Manage appointments and professionals’ agendas efficiently and effectively.
• Conduct follow-ups with customers and prepare files for professionals.
• Ensure invoice compliance and liaison with RAMQ, CNESST, insurers and other payers.
• Digitize and process patient files after visits.
• Handle correspondence and communication (mail, email, faxes).
• Oversee inventory and organize purchases.

Education

Diploma in Administration (CEGEP)

Two years of relevant experience

Bilingual English/French

Ability to learn quickly

Ability to manage stress

Tools

Outlook

Word

Excel

Job description

With more than 90 clinics in Quebec, Groupe Forget, Audioprosthetists is the largest hearing healthcare network in the province. Groupe Forget’s mission focuses on the importance of helping people with hearing loss rediscover the joy of hearing.

We are committed to offering exceptional customer service and consider our patients’ well-being and satisfaction our prime concerns. Our team of seasoned professionals support each and every customer, by listening to their needs, answering their questions and considering the applicable alternatives and procedures. This guarantees that they get the best care possible.

For more information: https://www.legroupeforget.com/en

THE NEXT STEP IN YOUR CAREER AWAITS!

Your mission will be to serve as the administrative anchor of our team, providing reliable and quality administrative support and efficiently organizing our professionals’ daily activities.

YOUR ROLE ON THE TEAM

Customer service and administrative support

• Warmly welcome patients at reception
• Provide information and answers to patients on the telephone in a friendly manner
• Manage appointments and the professionals’ agendas efficiently and effectively
• Conduct personalized follow-ups with customers based on the information in their files and meticulously prepare these files for our professionals
• Ensure invoice compliance and, when necessary, contact the RAMQ, the CNESST, insurance companies and other paying agencies
• Efficiently manage patient files after their visit by digitizing and processing the new information
• Diligently manage correspondence and communication (mail, email, faxes, memos, etc.)

Accounting and inventory

• Process patient payments and follow up as needed
• Conduct end-of-day close-out process and finalize sales reports
• Make deposits and send documents to the accounting department
• Prepare, receive and ship orders
• Oversee the inventory of patient products and office supplies
• Organize purchase orders with suppliers and follow up when necessary
• Send the financial data regarding inventory management to the accounting department

REQUIREMENTS FOR SUCCESS

• A vocational or CEGEP diploma in Administration (specialization in Secretarial Studies)
• At least two years of relevant experience
• Bilingual,* spoken and written (an asset)
• Full command of Office tools (Outlook, Word, Excel)
• Knowledge of electronic medical record management
• Ability to learn quickly and adapt to new challenges in a changing environment
• Ability to manage stress and stay positive, even in difficult situations

WHY JOIN GROUPE FORGET

• Competitive salary based on experience and qualifications
• Generous group health insurance plan, covered entirely by the employer
• Stable work schedule: 8:30 a.m. to 5:00 p.m., Monday to Friday
  Partial reimbursement of membership fees to a sports/fitness centre

*This position requires the command of both English and French based on the following:

• This particular job is located in an area where a significant proportion of the population speaks English.
• The need to communicate clearly and effectively with customers every day, in person and on the phone. This includes providing simple instructions, planning medical appointments, understanding patient questions and answering them or referring them to the appropriate professional. The candidate must have an advanced level of proficiency in the production and comprehension of spoken English.
• The need to read and understand documents written in English by either customers or health professionals, and to respond to them in writing, on a daily basis. The job candidate must have an intermediate level of proficiency in the production and comprehension of written English.