Admin Support 9 - HRLMP

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 4,148,000 - 4,508,000; Part time

Job summary

SJH St. Joseph's Healthcare Hamilton is seeking a part-time Laboratory Administration support specialist at Charlton Campus. You will assist with patient reporting, requisitions, and confidential documentation within the HRLMP framework, reporting to the Office Operations Manager.

The role requires hospital admin experience, knowledge of lab terminology, and strong MS Office skills. Applicants must work in a busy team environment and maintain accuracy amidst interruptions.

Qualifications

• Post-secondary in Office Administration-Health Services Diploma.
• Minimum one year of hospital administrative support experience.
• Laboratory terminology knowledge (pathology and virology).
• Experience with Dovetale and EPIC Clinical Connect for requisitions and results.
• Proficient in MS Office (Word, Excel, PowerPoint, Adobe) for reports and materials.

Responsibilities

• Maintains confidentiality and release of information per hospital policy.
• Enter public health reports and communicate critical results to providers using Dovetale and EPIC.
• Enter requisitions and prepare documentation for regional consultations and testing.
• Prepare reports, agendas, minutes, databases, presentations.
• Provide admin support to troubleshoot Paradigm database issues.
• Assist in accreditation preparation and related admin tasks.
• Handle calls, mail, faxes, emails, scheduling with accuracy and professionalism.

Skills

Communication skills

Teamwork

Typing 45 WPM

Laboratory terminology

Education

Office Administration-Health Services Diploma

Tools

Dovetale

EPIC Clinical Connect

Paradigm database

MS Office

Adobe Acrobat

Job description

Position Details Job Number: JR02426 Department: Lab Administration Office This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown) Job Type: Regular, Part time Contract Duration: (If applicable) 0 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $30.11 - $32.72 Schedule Work Days: Monday to Friday Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 07:00, AM 08:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-10-13 Closing Date: 2026-10-20

Job Description

Position Summary The Hamilton Regional Laboratory Medicine Program (HRLMP) is a collaborative program funded and operated jointly by Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. The Program is committed to change and innovation through education service and research to bring the highest quality science into health care for the benefit of the community and to participate in the clinical application and interpretation of the science Reporting to the Office Operations Manager and assigned laboratory manager/professional staff this position supports a variety of activities within the Hamilton Regional Laboratory Medicine Program (HRLMP). All duties are handled in accordance with the mission vision values of the HRLMP and SJHH.

Qualifications

• Post-secondary in Office Administration-Health Services Diploma
• Minimum one-year experience providing administrative support in a hospital setting
• A minimum of 1-2 years' experience in a laboratory setting is an asset
• Demonstrated knowledge of laboratory medical terminology in particular pathology and virology
• Experience using laboratory applications including Dovetale / EPIC Clinical Connect required to process requisitions look up results for patient reporting
• Intermediate skill level in MS Office: Word Excel PowerPoint Adobe professional required to prepare reports agendas minutes presentations and educational materials
• Intermediate typing skill of 45 WPM
• Clerical testing may be required as part of the selection process
• Ability to work in a busy team environment maintain professional relationships with colleagues while handling multiple tasks conflicting priorities and frequent interruptions
• Demonstrated advanced oral and written communication skills including grammatical aptitude good spelling punctuation and superior proofreading skills

Responsibilities

• Maintains confidentiality and release of information in accordance with hospital policy at all times
• Assists in entering public health reports and calling critical test results to providers register laboratory tests and consultations through the use of Dovetale and HHS Epic
• Using EPIC enters requisitions for regional consultations triage and prepare documentation to send specimens for specialized testing within HRLMP and external partners look up results and oversight of status of cases proofread and correct reports from pathology assistants and pathologists
• Prepare reports agendas minutes databases presentations and other materials as requested
• Provide administrative support to troubleshoot issues with the Paradigm database for all staff
• Assists in administrative preparatory activities for laboratory accreditation
• Provides departmental support by handling telephone calls mail distribution faxes photocopying e-mails correspondence filing and scheduling meetings/appointments in an efficient accurate and professional manner
• Provides support for various financial processes i.e. RMA. OHIP billing and education trust fund accounts travel expenses purchase orders and requisitions University Research accounts timesheets various invoices and billing statements etc
• Ensures all supplies and/or services required by the Program are adequately stocked and/or requisitioned in a timely manner
• Performs other office duties as assigned by the Manager

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]). At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.