Admin Support 7 - HRLMP

St. Joe's; Hamilton; Hybrid; CAD 40,000 - 43,000; Part time

Job summary

St. Joe's is seeking a part-time Administrative Support 7 for the Hamilton Regional Laboratory Medicine Program at Charlton Campus to provide essential office support in a busy lab setting.

The role requires medical terminology knowledge, proficiency in MS Word/Excel, data entry, and strong organizational skills, with responsibilities spanning reception, billing statements, staff directory maintenance, and LIS data handling.

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent education/experience.
• One year experience in a busy office setting, preferably in a laboratory environment.
• Intermediate MS Word and Excel; typing speed at an intermediate level.
• Familiarity with registration and scheduling databases (e.g., HBOC).
• Knowledge of Laboratory Accreditation and Licensing assets.

Responsibilities

• Provides support to a variety of functions within the program including reception, workload statistics, report transcription, and preparation of billing statements.
• Maintains the staff database and creates annual staff directory, fan-out lists as required.
• Assists in formatting and distributing SOPs in program quality software.
• Records patient and test information in Laboratory Information System and maintains hard copy records as required.
• Processes requisitions and follows up as needed.
• Generates patient reports from the LIS and audits data entry for errors before dispatch.
• Handles inquiries from health care providers regarding test status and interpretation as needed.
• Maintains organized files of reports and records.
• Assists with meetings, statistics, travel arrangements, and special projects.

Skills

Medical terminology

Data entry

Typing speed

Customer service

Communication skills

Teamwork

Organization

Education

Post-secondary diploma/certificate in medical office administration

Tools

MS Word

Excel

Access

PowerPoint

Visio

HBOC

MS Project

Job description

## Admin Support 7 - HRLMPApply: In-Person: Charlton Campus (Hamilton Downtown): Part time: Posted Today: End Date: October 9, 2026 (7 days left to apply): JR02213**Position Details****Job Number:**JR02213**Department:**Lab Administration Office**This position may be scheduled at any of the following sites:**Charlton Campus (Hamilton Downtown)**Job Type:**Regular, Part time**Contract Duration: (If applicable)**0 months**Number of Positions:**1**Union:**CUPE Local 786**Hourly Rate (Min / Max):**$28.89 - $31.4**Schedule****Work Days:**Holidays, Monday to Sunday, Weekends**Time of Day:**Afternoons, Days, Evenings**Shift:**Hours - 7.5 **Shift Start: (If applicable)**AM 07:00, PM 15:00 **Reason for Posting:**Posting is for a role with an existing vacancy**Application Dates****Opening Date:**2026-10-01**Closing Date:**2026-10-08**Job Description****Position Summary** This position provides critical administrative support for the Hamilton Regional Laboratory Medicine Program (HRLMP). Departmental activities are coordinated to ensure the smooth operation in accordance with the policies and procedures of the hospital. The incumbent ensures that all operational functions are handled with efficiency accuracy professionalism and confidentiality. **Qualifications**• Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience. • Medical terminology certificate preferred. • One (1) year experience working in a busy office setting preferably in a laboratory environment. • Intermediate skill level is required for MS Word Excel and spelling. • Typing speed must be at an intermediate skill level. • Clerical testing may be required as part of the selection process. • Departmental testing will be required for Access PowerPoint and Visio. • Familiarity with registration and scheduling database systems i.e.HBOC. • Knowledge of MS Project is a definite asset. • Knowledge of Laboratory Accreditation and Licensing are definite assets. • Must demonstrate adaptability to new software. • Demonstrated ability to accept responsibility plan prioritize and complete tasks with minimal supervision. • Effective communication skills and the ability to deal with the public with tact and diplomacy. • Excellent customer service orientation. • Ability to perform well as a contributing member of a team. • Good organizational and analytical problem-solving skills. **Responsibilities** • Provides support to a variety of functions within the program including reception services workload statistics report transcription completion of timesheets preparation of various billing statements physician directory updates etc. • Maintains the staff database ensures accuracy of all entered data and ultimately creates an annual staff directory as well as generating staff fan-out lists as required. • Assists in word processing formatting communication and distribution of standard operating procedures in program specific quality software. • Records patient and test information into computerized Laboratory Information System and manually maintains hard copy patient and test records as required. • Completes and submits requisitions following up accordingly. • Generates patient reports from Laboratory Information System auditing for data entry errors and then dispatches reports. • Handles telephone and written requests from health care providers regarding status of laboratory test results forwarding requests for interpretation of results to qualified staff member accordingly. • Maintains accurate files of reports and miscellaneous records in a prescribed manner. • Assists in meeting deadlines with special projects arranging and attending meetings compiling statistics and out-of-town travel arrangements. • Ensures all supplies and/or services required by the Program are adequately stocked and/or requisitioned in a timely manner. • Performs other office duties as assigned by the Manager or designate.