Customer Service Representative - Account Maintenance (Early Stage Collections)

Ford Global Career Site; Edmonton; Remote; CAD 42,000 - 64,000; Full time

Job summary

Ford Credit Canada is seeking a Customer Service Representative - Account Maintenance to support our dealer network and manage an early-stage delinquency portfolio. You will act as a financial problem-solver, understand root causes of delinquency, and negotiate payment arrangements to keep customers on track while upholding Ford Credit Canada's reputation.

Based in the Edmonton area with remote work, you will evaluate creditworthiness and negotiate terms with dealers by phone.

Qualifications

• Candidates should understand credit, financial analysis, sales, collections, and relationship management.

Responsibilities

• Evaluate applications for creditworthiness.
• Negotiate credit terms with dealers by phone.

Skills

Credit

Financial analysis

Sales

Collections

Relationship management

Job description

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Customer Service Representative - Account Maintenance plays a critical role in managing our early-stage delinquency portfolio. In this role, you aren’t just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

At Ford Credit Canada, you'll play a vital role in enhancing our reputation as a best-in-class lender. You'll work within a large team and a wide network of Canadian Ford/Lincoln dealers, providing personalized service and professional expertise. Your main responsibilities will include evaluating applications for creditworthiness and directly negotiating credit terms with dealers by phone. Effective communication and analytical skills are crucial for success in this role. Ideal candidates should also understand credit, financial analysis, sales, collections, and relationship management. Location: While this role is fulltime remote, candidate must reside in or around Edmonton, AB, and be able to attend in person training at the Edmonton office.

Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST.