Account Services Representative

Long & McQuade Musical Instruments; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

Long & McQuade Musical Instruments in Toronto is seeking an Account Services Representative to manage accounts receivable, rentals, and credit approvals. You will collaborate with the Store Manager and regional team to keep customer accounts accurate and up to date, providing regular status updates.

The role requires strong interpersonal skills, the ability to workWeekdays, weeknights and weekends, and comfort with phone and in-store customer service.

Qualifications

• Excellent interpersonal, communication and negotiation skills.
• Ability to provide a high level of customer service, both in-store and over the phone.
• Thorough organizational skills.
• Ability to take initiative and work independently.
• Ability to lift and carry large boxes.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Experience with consumer credit and collections an asset.
• Must be able to work weekdays, weeknights and weekends.

Responsibilities

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Skills

Interpersonal skills

Communication

Negotiation

Customer service

Organizational skills

Initiative

Independent work

Tools

Microsoft Office

Job description

• Collection of accounts receivable, outstanding rentals, and bad debts


• Credit approvals for term and balance forward accounts


• Credit approvals for consumer and commercial account rentals


• Assist customers inquiring about their accounts and rents


• Locate new contact information for credit customers


• Perform sundry account maintenance


• Registration of accounts through Personal Property Registry


• Work with Equifax reports and their reporting criteria


• Work with Small Claims Courts system


• Provide regular status reports to the Store Manager


• Provide monthly status reports to the Account Services Regional Manager

Title

Account Services Representative

Department

All Departments

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

925 Bloor Street W
Toronto (Bloor St.), ON

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts


• Credit approvals for term and balance forward accounts


• Credit approvals for consumer and commercial account rentals


• Assist customers inquiring about their accounts and rents


• Locate new contact information for credit customers


• Perform sundry account maintenance


• Registration of accounts through Personal Property Registry


• Work with Equifax reports and their reporting criteria


• Work with Small Claims Courts system


• Provide regular status reports to the Store Manager


• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument


• Must be able to work weekdays, weeknights and weekends


• Excellent interpersonal, communication and negotiation skills


• Ability to provide a high level of customer service, both in-store and over the phone


• Thorough organizational skills


• Ability to take initiative and work independently


• Ability to lift and carry large boxes


• Ability to take ownership of tasks and follow them through to resolution


• Basic knowledge of Microsoft Office (Excel, Word, Outlook)


• Experience with consumer credit and collections an asset