Account Services Representative

Long & McQuade Limited; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Long & McQuade Limited in Toronto is seeking an Accounts Receivable / Credit Clerk to manage receivables, rentals, and bad debts. You will review credit approvals for term and balance forward accounts, and assist customers with account questions by phone and in-store.

You will locate updated contact information, perform routine account maintenance, and work with credit reporting systems and legal processes to ensure timely collections.

Qualifications

• Must be a musician who plays at least one instrument.
• Must be able to work Weekdays, weeknights and weekends.
• Excellent interpersonal, communication and negotiation skills.
• Ability to provide a high level of customer service, both in-store and over the phone.
• Thorough organizational skills.
• Ability to take initiative and work independently.
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Experience with consumer credit and collections an asset.

Responsibilities

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Skills

Interpersonal skills

Communication

Negotiation skills

Customer service

Organizational skills

Initiative

Independence

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Location

925 Bloor Street W
Toronto (Bloor St.), ON

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset