Sales and Rental Associate / Account Services Representative

Long & McQuade Limited; London; Hybrid; CAD 36,000 - 52,000; Full time

Job summary

Long & McQuade Limited is seeking a Sales and Rental Associate / Account Services Representative in London, Ontario. The role focuses on helping customers select instruments, rent gear, and manage accounts with attention to service quality.

You will handle inquiries, process orders, and coordinate with suppliers while maintaining product knowledge and contributing to a welcoming store environment.

Qualifications

• Must be a musician who plays at least one instrument.
• Excellent interpersonal, communication and negotiation skills.
• Proven ability to deliver high levels of customer service both in-store and over the phone.
• Ability to work weekdays, weeknights and weekends.
• Experience in retail or sales is an asset.

Responsibilities

• Help customers through selling and renting musical instruments and gear.
• Define customer needs and match with products and services.
• Demonstrate products and explain features and benefits.
• Answer telephone calls professionally.
• Follow up on orders with customers and suppliers.
• Maintain knowledge of products, policies and procedures.
• Provide regular status reports to Store Manager and Account Services Regional Manager.

Skills

Customer service

Communication skills

Sales

Negotiation

Retail experience

Musician

Microsoft Office

Tools

Microsoft Office

Job description

Careers:Sales and Rental Associate / Account Services Representative

Title
Sales and Rental Associate / Account Services Representative

Department
All Departments

Location
20 Meg Drive
London South, ON

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks
• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to provide a high level of customer service, both in-store and over the phone
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset
• Must be able to work weekdays, weeknights and weekends
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset