Operations Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Jobtailor in Toronto seeks an experienced Operations Lead to drive the effectiveness of client programs, including sales support, training events and product demonstrations. You will monitor key performance metrics, collaborate with program leadership and Shared Services to identify opportunities for improvement and scale success.

You will mentor Sr. Operations Coordinators and Client Business Analysts, fostering professional growth and delivering results in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent practical experience in a quantitative field.
• 5-8 years of account management in retail/merchandising/marketing.
• 1-3 years of supervisory/management experience.
• Experience implementing retail marketing programs in retail and Mass accounts.
• Advanced data cleansing and data visualization using Power BI, Tableau, SQL, and R/Python.
• Excellent written, verbal and presentation skills.

Responsibilities

• Deliver operational effectiveness of client programs (sales, training, events, product demos).
• Continuously monitor key performance metrics and indicators.
• Partner with program leadership and Shared Services to improve performance.
• Provide mentorship and career development to Sr. Operations Coordinators and Client Business Analysts.

Skills

Account Management

Project Management

Data Analysis

Data Visualization

Supervisory Experience

Interpersonal Skills

Communication

Mentoring

Education

Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field

Tools

Power BI

Tableau

SQL

R/Python

Excel

Job description

• Delivering operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations.
• Continuously monitor key performance metrics and indicators.
• Partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement.
• Provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role.

Requirements

• A Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience
• 5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
• 1-3 years of supervisory/management experience
• Experience implementing retail marketing programs within retail and Mass accounts
• Outstanding organizational skills, attention to detail, and prioritization of tasks
• Project management - multi-faceted complex modeling and process management
• Proven ability participating in or leading process improvement initiatives
• Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python
• Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
• Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity
• Superior interpersonal skills to work closely with other team members and the client
• Must have previous data tracking, data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables
• Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs
• Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams
• Excellent written communication, verbal communication and presentation skills
• Professional attitude working in an office environment

Core Competencies

Demonstrates expertise in account management, project management, and data analysis, with a strong focus on implementing retail marketing programs and process improvement initiatives. Proven ability to mentor and develop team members while maintaining high standards of professionalism and communication.

Highest-signal resume keywords

• Account Management Experience
• Project Management
• Data Visualization (Power BI, Tableau)
• Data Analysis (Excel, SQL, R/Python)
• Supervisory Experience

ATS Optimization Keywords

Hard Skills

• Data Cleansing
• Data Reporting
• Process Improvement
• Retail Marketing Programs
• Complex Modeling
• Excel (Expert Level)
• V-Lookup
• Pivot Tables
• Technical Innovation Implementation
• Performance Metrics Monitoring

Soft Skills

• Outstanding Organizational Skills
• Attention to Detail
• Interpersonal Skills
• Effective Communication
• Professional Attitude

Certifications & Qualifications

• Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field

Industry Keywords

• Retail
• Merchandising
• Marketing
• Client Business Analysts
• Operational Effectiveness