Account Operations Leader: Safety, Efficiency & Growth

CBRE; Toronto; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Group Retirement Program

Medical

Dental and Vision coverage

Life Insurance

Job summary

CBRE is seeking an Account Operations Manager in Toronto to lead maintenance teams and drive safety standards across multiple properties. You will oversee supervision, coaching, scheduling, and performance evaluations while ensuring high-quality service to clients.

The role focuses on coordinating daily activities, mentoring staff, and identifying opportunities to improve operations and cost efficiency. Strong knowledge of Corrigo and MS Office is preferred.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience in staffing, training, and performance management.
• Strong communication and problem-solving skills.
• Ability to guide sensitive information and set performance expectations.

Responsibilities

• Supervise employees and oversee training, development, and coaching.
• Coordinate daily team activities and schedule tasks; track deadlines.
• Identify sale opportunities and promote capabilities to clients.
• Monitor vendor performance and ensure cost-effective service levels.
• Ensure safety and compliance with codes and regulations.
• Help develop service delivery playbooks and operations plans.
• Analyze utility costs and suggest reductions.
• Ensure maintenance work aligns with KPIs and client inspections.

Skills

Leadership

Staff development

Performance coaching

Problem solving

Education

Bachelor's Degree

Tools

Corrigo

Microsoft Office

Excel

Job description

CBRE is seeking an Account Operations Manager in Toronto to lead maintenance teams and drive safety standards across multiple properties. You will oversee supervision, coaching, scheduling, and performance evaluations while ensuring high-quality service to clients.

The role focuses on coordinating daily activities, mentoring staff, and identifying opportunities to improve operations and cost efficiency. Strong knowledge of Corrigo and MS Office is preferred.