Assistant Operations Manager- Talent Community

CBRE Group, Inc.; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

CBRE Group, Inc. is seeking a PM Ops Manager to supervise a team delivering technical and operational support for account staff. The role covers supervision, staffing, coaching, and performance management within the Engineering and Technical Services function.

You will drive schedule adherence, client relations, and operational excellence while guiding managers on company initiatives and ensuring compliance with procedures. Strong math and MS Office skills are required.

Qualifications

• Bachelor's degree preferred; 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to convey sensitive information, set performance expectations and address problems.
• Leadership skills to motivate impact on quality, efficiency and effectiveness.
• Proficient with Microsoft Word, Excel, Outlook and related tools.
• Strong organizational skills with an inquisitive mindset.
• Advanced math skills for percentages, fractions and related calculations.

Responsibilities

• Provide formal supervision to employees and oversee training and performance evaluations.
• Coordinate and manage daily team activities; establish schedules and cross-train staff.
• Maintain relationships with clients, partners and stakeholders.
• Manage department profits and losses and drive financial performance.
• Develop goals and initiatives to direct the department's course.
• Guide managers in implementing company initiatives and policies.
• Evaluate processes to identify and solve issues within them.
• Ensure operations are implemented based on established procedures.
• Keep regulatory records and paperwork up to date.
• Lead by example and model CBRE RISE values to align stakeholders.
• Identify, troubleshoot and resolve day-to-day and moderately complex issues.

Skills

Leadership

Staffing

Coaching

Performance reviews

Analytical thinking

Organizational skills

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE PM Ops Manager, you will assist with the management of the team responsible providing technical and operational support to the account staff.

This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Maintain relationships with clients, partners, and other stakeholders.
• Manage the profits and losses of the department or a specific division.
• Develop goals and initiatives to direct the department's course.
• Guide managers in implementing company initiatives and policies.
• Evaluate company processes and procedures to solve issues within them.
• Ensure business operations are implemented based on established procedures.
• Keep track of regulatory records and paperwork.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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