Account Operations Lead: Safety, Service & Growth

CBRE Group, Inc.; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Operations Manager in Ontario, Canada. You will lead maintenance teams, drive safety standards, and oversee contract quality management to meet client expectations and deliver high-quality service.

Responsibilities include supervising staff, coordinating daily activities, mentoring, and overseeing vendor performance while ensuring compliance with codes and regulations. This role emphasizes leadership, process discipline, and client satisfaction.

Qualifications

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.

Responsibilities

• Coordinate and manage the team's daily activities and schedules.
• Cross-train staff and monitor deadlines.
• Mentor and coach staff as needed to improve performance.
• Identify sale opportunities to potential clients and promote capabilities.
• Monitor vendor performance on outsourced contracts and verify pricing and service levels.
• Ensure safety and regulatory compliance across properties.

Skills

Supervision

Staff Training

Performance Reviews

Coaching

Recruiting

Job description

CBRE Group, Inc. is seeking an Account Operations Manager in Ontario, Canada. You will lead maintenance teams, drive safety standards, and oversee contract quality management to meet client expectations and deliver high-quality service.

Responsibilities include supervising staff, coordinating daily activities, mentoring, and overseeing vendor performance while ensuring compliance with codes and regulations. This role emphasizes leadership, process discipline, and client satisfaction.