Account Operations Manager - Remote

CBRE; Toronto; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Group Retirement Program

Medical

Dental and Vision coverage

Life Insurance

Job summary

CBRE is seeking an Account Operations Manager in Toronto to lead maintenance teams and drive safety standards across multiple properties. You will oversee supervision, coaching, scheduling, and performance evaluations while ensuring high-quality service to clients.

The role focuses on coordinating daily activities, mentoring staff, and identifying opportunities to improve operations and cost efficiency. Strong knowledge of Corrigo and MS Office is preferred.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience in staffing, training, and performance management.
• Strong communication and problem-solving skills.
• Ability to guide sensitive information and set performance expectations.

Responsibilities

• Supervise employees and oversee training, development, and coaching.
• Coordinate daily team activities and schedule tasks; track deadlines.
• Identify sale opportunities and promote capabilities to clients.
• Monitor vendor performance and ensure cost-effective service levels.
• Ensure safety and compliance with codes and regulations.
• Help develop service delivery playbooks and operations plans.
• Analyze utility costs and suggest reductions.
• Ensure maintenance work aligns with KPIs and client inspections.

Skills

Leadership

Staff development

Performance coaching

Problem solving

Education

Bachelor's Degree

Tools

Corrigo

Microsoft Office

Excel

Job description

About The Role

Take ownership of operations as a CBRE Account Operations Manager. You will lead maintenance teams and drive safety standards across small to medium-sized properties. As part of our Contract Quality Management function, your work ensures that we not only meet our contractual obligations but deliver the high-quality service our clients expect.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.
• Strong knowledge of Corrigo is required
• Bilingual (English French) is an asset

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The posting is for an existing vacancy with the organization

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The salary range being offered for this Account Operations Manager position is between $90,000 annually and $100,000 annually. The compensation that is provided to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits:

• Group Retirement Program
• Medical
• Dental and Vision coverage
• Life Insurance
• and more

Equal Employment Opportunity Statement

CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (Canada) and [phone] (U.S.)