Account Managers

teamrecruitercom; Markham; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Randstad Canada is seeking an Account Analyst for a 6-month assignment at our Markham location in a hybrid role. The position supports billing inquiries and customer service in an insurance environment.

The successful candidate will train on site for about two weeks, then split time between on-site and remote work. Shifts are 8:00am–8:00pm Monday to Friday, with a 50% hybrid schedule and a pay rate of CAD 19.57 per hour.

Qualifications

• Previous customer service experience, preferably in a call center environment.
• Ability to multi-task in a fast paced space.
• Professional telephone and email etiquette.
• Proficiency in Word processing, Excel and web-based programs.

Responsibilities

• Provide first line service to customers/brokers by addressing billing inquiries professionally and timely.
• Investigate and resolve discrepancies with brokers and underwriters on billing matters.
• Triage insurance/claims inquiries to the appropriate team with accurate information.
• Communicate clearly via telephone and email to resolve issues and explain programs/services.
• Gather relevant information to ensure seamless customer interactions.
• Take ownership of customer relations and follow through.

Skills

Customer Service

Call Center

multitasking

Tools

Excel

Word Processing

Job description

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role).

The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.

Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration.

Advantages

• Gain experience working for a well-known insurance company
• Earn a rate of $19.57 per hour
• Full time hours on a 6 month contract
• MUST be available for shifts between 8:00am and 8:00pm Monday - Friday
• Hybrid role 50% of the time

Responsibilities

Provide first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.

Qualifications

• Previous Customer Service experience – preferably in a call center environment.
• Ability to multi-task in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Professional telephone/email talent and etiquette.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Desired Qualifications

• 1-2 years experience in a contact center environment.
• Excellent telephone manner and communication skills.
• Must be flexible with respect to working hours –needs.
• Prior customer service experience in a similar role.
• Bilingual French knowledge an asset.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements.