Account Manager

black mc donald; Markham; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

6-month contract

On-site training

Job summary

Randstad Canada is seeking an Account Analyst for the Markham location on a 6-month assignment with a hybrid on-site/remote work arrangement. The role supports insurance billing inquiries, with training on-site for about two weeks. Shifts range 8:00am–8:00pm, Monday to Friday, with 50% on-site and 50% remote work.

The candidate should have prior customer service experience, strong multi-tasking, and proficiency in Excel and Windows applications. Bilingual French knowledge is an asset.

Qualifications

• Previous Customer Service experience, preferably in a call center environment.
• Ability to multi-task in a fast paced space.
• Professional telephone and email etiquette.
• Proficiency in word processing, Excel and various Windows applications.
• Attendance and punctuality is imperative.

Responsibilities

• Provide first in class service to customers/brokers by supporting billing inquiries.
• Investigate and resolve discrepancies in billing matters with brokers and underwriters.
• Assist inbound insurance/claims inquiries with accurate triage to the appropriate team.
• Communicate clearly and empathetically via phone and email to resolve issues.
• Interpret customer needs and respond professionally.
• Obtain relevant information to provide seamless interaction.
• Take ownership of customer relations and follow-through.

Skills

Customer Service

Multi-tasking

Phone etiquette

Problem solving

Attendance punctuality

Communication

Excel

Tools

Excel

Windows applications

Web-based programs

Job description

Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst to work a 6 month assignment in support of their Markham location (hybrid role).

The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.

Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration.

Advantages

• Gain experience working for a well-known insurance company
• Earn a rate of $19.57 per hour
• Full time hours on a 6 month contract
• MUST be available for shifts between 8:00am and 8:00pm Monday - Friday
• Hybrid role 50% of the time

Responsibilities

• Provide first in class" service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.

Qualifications

• Previous Customer Service experience - preferably in a call center environment.
• Ability to multi-task in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Professional telephone/email talent and etiquette.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Desired Qualifications

• 1-2 years experience in a contact center environment.
• Excellent telephone manner and communication skills.
• Must be flexible with respect to working hours -needs.
• Prior customer service experience in a similar role.
• Bilingual French knowledge an asset.

Summary

Are you interested in the Account Analyst position in Markham?

Equal Employment Opportunity Statement

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.