Account Manager: Post-Sale Growth for AI Bookkeeping

kick; Toronto; On-site; CAD 180,000 - 230,000; Full time

Benefits offered by this job

Employee equity

Health insurance

Dental

Vision

Office in downtown Toronto

High-end equipment

Paid vacation 20 days

Job summary

Kick is seeking an Account Manager to own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal. This in-person role is based in our downtown Toronto office and collaborates with the CEO and Head of Growth to build a repeatable customer growth playbook.

You will become a product expert, guide accountants through trial, activation and expansion, and design scalable processes across the accountant lifecycle.

Qualifications

• 3–5+ years in customer relationships and post-sale outcomes for SaaS.
• Startup experience with ownership in fast-paced environments.
• Experience with technical audiences; accounting/finance background is a plus.

Responsibilities

• Own post-sale journey for accounting firms from onboarding to renewal.
• Become a product expert and guide accountants through trial, activation and expansion.
• Design repeatable processes across the accountant lifecycle: education, adoption, growth and advocacy.
• Collaborate with CEO and Head of Growth to build a repeatable customer growth playbook.
• Track and optimize key metrics like activation rates and net revenue retention.
• Provide clear, structured feedback to Product, Engineering and AI teams.

Skills

Customer relationship management

SaaS experience

Account management

Communication skills

Job description

Kick is seeking an Account Manager to own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal. This in-person role is based in our downtown Toronto office and collaborates with the CEO and Head of Growth to build a repeatable customer growth playbook.

You will become a product expert, guide accountants through trial, activation and expansion, and design scalable processes across the accountant lifecycle.