Account Manager, Accountant

Kick; Toronto; On-site; CAD 180,000 - 230,000; Full time

Benefits offered by this job

Employee equity

Health insurance

Dental

Vision

Office in downtown Toronto

High-end equipment

Paid vacation 20 days

Job summary

Kick is seeking an Account Manager to own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal. This in-person role is based in our downtown Toronto office and collaborates with the CEO and Head of Growth to build a repeatable customer growth playbook.

You will become a product expert, guide accountants through trial, activation and expansion, and design scalable processes across the accountant lifecycle.

Qualifications

• 3–5+ years in customer relationships and post-sale outcomes for SaaS.
• Startup experience with ownership in fast-paced environments.
• Experience with technical audiences; accounting/finance background is a plus.

Responsibilities

• Own post-sale journey for accounting firms from onboarding to renewal.
• Become a product expert and guide accountants through trial, activation and expansion.
• Design repeatable processes across the accountant lifecycle: education, adoption, growth and advocacy.
• Collaborate with CEO and Head of Growth to build a repeatable customer growth playbook.
• Track and optimize key metrics like activation rates and net revenue retention.
• Provide clear, structured feedback to Product, Engineering and AI teams.

Skills

Customer relationship management

SaaS experience

Account management

Communication skills

Job description

About Kick

Kick is an applied AI company building the first self-driving bookkeeping experience. We've raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff–so they can focus on what matters most.

We're a team of entrepreneurs, engineers and domain experts using craft, agency and candor looking to build the future of accounting and grow the ownership economy. We're building out the founding go-to-market team for our accountant channel and are seeking an Account Manager to help own the post-sale relationship with accounting firms and drive activation, expansion, retention and advocacy across our growing customer base.

You will

• Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal
• Become a product expert and help accountants use Kick effectively, guiding them through trial, activation and expansion phases
• Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy
• Work with the CEO and Head of Growth to define and build a repeatable customer growth playbook
• Track and optimize key metrics like activation rates, net revenue retention and expansion velocity
• Act as the voice of the accountant and provide clear, structured feedback to the Product, Engineering and AI teams

We're looking for someone who

• Proven 3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS
• Startup experience; you take ownership and do your best work in a fast-paced and adaptive environment
• Experience working with and supporting a technical audience; bonus if you have previous experience working with accountants or finance
• Extraordinary written and verbal communication and presentation skills

Bonus if

• Background in accounting, bookkeeping, or financial services
• Advanced technical qualifications or experience (e.g. CPA, EA, Tax LLM)
• Empathy for entrepreneurs through experience as a founder or being self-employed

Location

• In person, 4 days per week, at our dedicated downtown Toronto office.

What we offer

• The OTE range for this role is CAD $180,000 - CAD $230,000
• Employee-friendly equity (early exercise, extended exercise)
• Comprehensive health, dental, vision
• Dedicated office space in downtown Toronto
• Best-in-class equipment
• 20 days/year of paid vacation