AI-Driven Growth & Retention Manager

Appear; Toronto; On-site; Confidential; Full time

Job summary

Appear in Toronto, Canada is seeking an Account Manager to drive retention and expansion for a growing B2B SaaS client base. You will onboard new customers, run quarterly business reviews, and coordinate with product and marketing to translate data into growth.

Ideal candidates have 2+ years in AM/CS roles, comfort with pricing, and a passion for AI and search dynamics. English fluency is required, with multilingual capabilities a plus.

Qualifications

• 2+ years in an account management, customer success, or renewal role in B2B SaaS.
• Comfortable with pricing, ROI, and contract terms discussions.
• Strong in asking the right questions in client meetings.
• Curious about AI and how it's changing search.
• Organised, proactive, and systematic in managing a book of business.
• Fluent in English; Spanish or other European languages a plus.

Responsibilities

• Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.
• Run structured quarterly business reviews that connect Appear's data to client outcomes.
• Identify expansion opportunities within existing accounts: additional brands, markets, or verticals.
• Manage renewals proactively and signal risks early.
• Be the voice of the customer internally to product and marketing.
• Use AI for account research, QBR prep, renewal forecasting, and follow-up.

Skills

Account management

Commercial conversations

Asking questions

AI curiosity

Organization

English fluency

Spanish or other languages

Tools

HubSpot

GoHighLevel

Salesforce

Job description

Appear in Toronto, Canada is seeking an Account Manager to drive retention and expansion for a growing B2B SaaS client base. You will onboard new customers, run quarterly business reviews, and coordinate with product and marketing to translate data into growth.

Ideal candidates have 2+ years in AM/CS roles, comfort with pricing, and a passion for AI and search dynamics. English fluency is required, with multilingual capabilities a plus.