Account Manager, Accountant

Kick, Inc.; Toronto; On-site; CAD 180,000 - 230,000; Full time

Benefits offered by this job

Dedicated office space in downtown tor

Employee-friendly equity

Job summary

Kick, Inc. is an applied AI company building the first self-driving bookkeeping experience.

We’re growing our founding go-to-market team and seeking an Account Manager to own the post-sale relationship with accounting firms in downtown Toronto. You will guide accountants through onboarding, activation and expansion, becoming a product expert and designing repeatable processes across the accountant lifecycle.

Qualifications

• 3–5+ years managing customer relationships in SaaS.
• Experience supporting a technical audience; accountants/finance background helpful.
• Advanced written and verbal communication and presentation skills.
• Background in accounting, bookkeeping, or financial services.
• Empathy for entrepreneurs through founder or self-employed experience.

Responsibilities

• Own the post-sale journey for accounting firms from onboarding through renewal.
• Become a product expert to guide accountants through trial, activation and expansion.
• Design repeatable processes across the accountant lifecycle: education, adoption, growth and advocacy.
• Collaborate with CEO and Head of Growth to define and build a repeatable customer growth playbook.
• Track metrics like activation, net revenue retention and expansion velocity.
• Advocate for accountants by providing feedback to Product, Engineering and AI teams.

Skills

Post-sale management

SaaS experience

Startup experience

Accounting background

Communication skills

CPA/EA background

Job description

Kick is an applied AI company building the first self-driving bookkeeping experience. We've raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff–so they can focus on what matters most.

We're a team of entrepreneurs, engineers and domain experts using craft, agency and candor looking to build the future of accounting and grow the ownership economy We're building out the founding go-to-market team for our accountant channel and are seeking an Account Manager to help own the post-sale relationship with accounting firms and drive activation, expansion, retention and advocacy across our growing customer base.

You will

• Own the post-sale journey for accounting firms from onboarding through activation, expansion and renewal
• Become a product expert and help accountants use Kick effectively, guiding them through trial, activation and expansion phases
• Design repeatable processes across the entire accountant lifecycle: education, adoption, growth and advocacy
• Work with the CEO and Head of Growth to define and build a repeatable customer growth playbook
• Track and optimize key metrics like activation rates, net revenue retention and expansion velocity
• Act as the voice of the accountant and provide clear, structured feedback to the Product, Engineering and AI teams

We're looking for someone who

• Proven 3-5+ years track record of managing customer relationships and driving post-sale outcomes in SaaS
• Startup experience; you take ownership and do your best work in a fast-paced and adaptive environment
• Experience working with and supporting a technical audience; bonus if you have previous experience working with accountants or finance
• Extraordinary written and verbal communication and presentation skills
• Background in accounting, bookkeeping, or financial services
• Advanced technical qualifications or experience (e.g. CPA, EA, Tax LLM)
• Empathy for entrepreneurs through experience as a founder or being self-employed

Location

• In person, 4 days per week, at our dedicated downtown Toronto office.

What we offer

• The OTE range for this role is CAD $180,000 - CAD $230,000
• Employee-friendly equity (early exercise, extended exercise)
• Dedicated office space in downtown Toronto