Account Manager - North America

Naboo; Montreal; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Classpass

Transport

Health insurance Canada Life

Job summary

Naboo in Montréal is seeking an Account Manager to support our key event and hotel clients from briefing to contract signing and deployment of our solution.

You'll convert leads into loyal customers by understanding needs, building transparent relationships, and guiding them through the sales cycle with rigorous, personalised follow-up. You will also grow your dedicated portfolio through proactive sales and communications.

Qualifications

• Initial experience as an account manager in the hotel or events industry.
• Strong sense of customer service, responsive and organised.
• Solid knowledge of the hotel and events market.
• Native English (French is a plus).

Responsibilities

• Support customers to meet their needs for seminars, team trips, and corporate events.
• Qualify and process leads from briefing to closing via our platform.
• Carry out targeted commercial actions to develop the offering within the assigned account.
• Work towards achieving individual and collective objectives.
• Propose improvements to internal processes and tools.
• Be proactive in proposing actions to roll out our offering.
• Participate in strategic discussions about Naboo.

Skills

Account management

Customer service

Organisation

Market knowledge

English proficiency

Tools

MacBook

Job description

NB : this position is based in Montreal

Working alongside our experienced Enterprise team, your role will be to support our key account clients in booking their events, from the initial briefing to the signing of the contract, as well as in the deployment of our solution.

You will play a key role that of converting a lead into a satisfied and loyal customer. To achieve this, you will need to understand the specific needs of customers, establish transparent and trusting relationships, facilitate their progress through the sales cycle and support them until the deals are closed. Rigorous and personalised follow-up is essential in managing requests.

You will also contribute to the development of your dedicated portfolio by carrying out sales and communication activities to promote our offer to bookers and build their loyalty.

During this exciting adventure, you will be entrusted with the following tasks:

• Supporting customers to meet their needs for seminars, team trips and corporate events
• Qualifying and processing leads, from briefings to closing, via our platform
• Carry out targeted commercial actions to develop our offering within the account assigned to you.
• Work towards achieving individual and collective objectives.
• Propose improvements to internal processes and tools.
• Be proactive in proposing actions to roll out our offering.
• Participate in strategic discussions about Naboo.
• Attractive package and benefits (Classpass, Transport, Health insurance Canada Life...)
• Beautiful offices in the center of Montréal
• Top-notch work equipment (MacBook)
• Events that bring our team together

You are the ideal candidate if

• You have initial experience as an account manager in the hotel or events industry.
• You have a strong sense of customer service, are responsive and organised.
• You have a solid knowledge of the hotel and events market.
• You speak native English (it's a plus if you speak French).

Naboo is the ideal company for you if

• You are looking for challenges and responsibilities from day 1
• You want to contribute to an ambitious adventure
• You want to thrive and grow in a high growth environment

Recruitment process

Step 1: Video call meeting with Malika, the AM Team Lead in North America (30 min)

Step 2: Virtual Case study

Step 2: Speed dating video call with 4-5 member of the team based in North America (90 min)