Account Manager - North America

Naboo.app; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance Canada Life

Montréal office

MacBook equipment

Team events

Job summary

Naboo.app in Montréal is seeking an Account Manager for North America to support key account clients from initial briefing through contract signing and deployment of our solution.

You will convert leads into loyal customers with rigorous, personalised follow-up and strong relationship building.

Qualifications

• Initial experience as an account manager in the hotel or events industry.
• Strong sense of customer service, are responsive and organised.
• Solid knowledge of the hotel and events market.
• Native English is required; French is a plus.

Responsibilities

• Supporting customers to meet their needs for seminars, team trips and corporate events.
• Qualifying and processing leads, from briefings to closing, via our platform.
• Carry out targeted commercial actions to develop our offering within the assigned account(s).
• Work towards achieving individual and collective objectives.
• Propose improvements to internal processes and tools.
• Be proactive in proposing actions to roll out our offering.
• Participate in strategic discussions about Naboo.

Skills

Account management

Customer service

Organization

Job description

Account Manager - North America at Naboo: job opportunity in Montréal* Account Manager - North America* + Montréal + Full-Time* Apply Now# Account Manager - North America## AboutNaboo’s corporate event concierge service enables the booking of venues, catering, transportation, team-building activities for everything from business meals to seminars to large-scale annual retreats.The platform utilises AI in the back-end to automate any administrative and/or low value-added tasks through Tech and AI automation. It received its second funding round in 2023.The event organisation space is ripe for disruption. Despite corporations increasing their event budgets, the sector remains anchored in outdated concierge models and software that hasn't evolved in decades.Naboo is redefining this landscape by introducing automation that streamlines event planning while elevating the experience for organisers and attendees alike. By prioritising financial transparency and compliance, Naboo is not just making event management easier—it's setting a new standard for the industry.There's been an explosion of team-building activities and in-person events due to the rise of remote work. It's all about fostering social interaction, creating a feeling of belonging, which engenders employee loyalty and commitment!## Job DescriptionNB : this position is based in Montreal *** Key Requirement: fluent Portuguese***Working alongside our experienced Enterprise team, your role will be to support our key account clients in booking their events, from the initial briefing to the signing of the contract, as well as in the deployment of our solution.You will play a key role... that of converting a lead into a satisfied and loyal customer. To achieve this, you will need to understand the specific needs of customers, establish transparent and trusting relationships, facilitate their progress through the sales cycle and support them until the deals are closed Rigorous and personalised follow-up is essential in managing requests.You will also contribute to the development of your dedicated portfolio by carrying out sales and communication activities to promote our offer to bookers and build their loyalty.During this exciting adventure, you will be entrusted with the following tasks:* Supporting customers to meet their needs for seminars, team trips and corporate events* Qualifying and processing leads, from briefings to closing, via our platform* Carry out targeted commercial actions to develop our offering within the account assigned to you.* Work towards achieving individual and collective objectives.* Propose improvements to internal processes and tools.* Be proactive in proposing actions to roll out our offering.* Participate in strategic discussions about Naboo.**Compensation & Benefits*** Attractive package and benefits (Classpass, Transport, Health insurance Canada Life...)* Beautiful offices in the center of Montréal* Top-notch work equipment (MacBook) * Events that bring our team together ## Preferred Experience**You are the ideal candidate if*** You have initial experience as an account manager in the hotel or events industry.* You have a strong sense of customer service, are responsive and organised.* You have a solid knowledge of the hotel and events market.* You speak native English (it's a plus if you speak French).**Naboo is the ideal company for you if*** You are looking for challenges and responsibilities from day 1* You want to contribute to an ambitious adventure* You want to thrive and grow in a high growth environment## Recruitment ProcessStep 1: Video call meeting with Malika, the AM Team Lead in North America (30 min)Step 2: Virtual Case studyStep 2: Speed dating video call with 4-5 member of the team based in North America (90 min)## Additional Information* Contract Type: **Full-Time*** Start Date: **07 December 2026*** Location: **Montréal*** **Occasional remote authorized**