Account Manager - National Programs

JD Sign Group; Cambridge; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Comprehensive benefits after 3 months

Job summary

JD Sign Group in Cambridge, Canada, is seeking an Account Manager to own and grow a portfolio of national customers while developing new business aligned with JD’s capabilities. You will be the primary commercial contact, overseeing opportunities from initial request through quoting, handoff and closeout, collaborating with Estimating, Design, Project Delivery, Production and Installation.

You will manage a national program with senior leadership support, ensuring cross-functional collaboration

Qualifications

• Five or more years of B2B account-management or sales experience preferred.
• Experience managing complex customer relationships and multiple active opportunities.
• Experience using CRM and project-management systems.

Responsibilities

• Own, retain and grow an assigned portfolio of national accounts and pursue new business.
• Manage commercial opportunities from initial request through scope, pricing and award.
• Prepare handoffs to Project Delivery with scope, pricing, timing and risks.
• Maintain CRM accuracy and complete next-actions data.
• Escalate pricing, contractual or operational risks to leadership.
• Collaborate with Estimating, Design, Production and Installation teams.

Skills

B2B account management

Sales experience

CRM experience

Project coordination

Stakeholder communication

Tools

CRM software

Project management tools

Job description

Cambridge Northeast, Canada | Posted on 09/11/2026

JD Sign Group is a Canadian signage manufacturer delivering large-scale, end-to-end programs for national brands—from design and estimating through fabrication, installation and ongoing rollout support across multi-location networks.

We are looking for an Account Manager to own and grow a portfolio of national customers while developing new business with organizations that fit JD’s capabilities.

The Role

This role combines national- account management with targeted new-business development.

You will be the primary commercial contact for assigned customers, overseeing opportunities from initial request through quoting, project handoff and closeout. You will work closely with Estimating, Design, Project Delivery, Production and Installation while identifying and pursuing new account s that align with JD’s national-program capabilities.

Core Responsibilities

• Own, retain and grow an assigned portfolio of national account s by understanding each customer’s stakeholders, priorities and upcoming programs.
  
• Manage commercial opportunities from initial request through scope confirmation, pricing, proposal follow-up and award.
  
• Identify and pursue net-new business with organizations that fit JD’s national-program capabilities, including targeted outbound prospecting.
  
• Prepare complete handoffs to Project Delivery covering scope, pricing, timing, risks and customer commitments, while remaining commercially engaged through delivery.
  
• Maintain accurate and current account , opportunity and next-action information in the CRM.
  
• Escalate unusual pricing, contractual, operational or financial risks to leadership.
  

Day-to-day project execution is owned by Project Delivery following handoff, with the Account Manager remaining responsible for the customer relationship and commercial outcome.

How Success Will Be Measured

• Retention and growth of assigned account s
  
• Net-new business-development results
  
• Quote follow-up and opportunity conversion
  
• CRM accuracy and completeness
  
• Quality of estimate requests and project handoffs
  
• Effective cross-functional collaboration
  

Specific targets will be established in the incentive plan based on assigned account s, baselines and business-development expectations.

Requirements

What You Bring

• Five or more years of B2B account -management or sales experience preferred; exceptional candidates with at least three years of directly relevant experience will be considered.
  
• Experience managing complex customer relationships and multiple active opportunities.
  
• Demonstrated success developing new business as well as growing existing account s.
  
• Strong commercial judgment, follow-up discipline and attention to detail.
  
• Confidence communicating with customer decision-makers and internal operational teams.
  
• Ability to interpret drawings, specifications and detailed project requirements, or the aptitude to learn.
  
• Experience using CRM and project-management systems.
  
• Ability to work primarily from our Cambridge office.
  

Experience in signage, architectural products, construction supply, building materials, custom manufacturing, printing, fixtures, displays or another project-based industry is preferred.

Why Join JD Sign Group

You will manage meaningful national programs for recognizable brands, work directly with senior leadership and have genuine ownership of both account growth and new-business results.

You will be supported by experienced estimating, design, production, project-delivery and installation teams while retaining clear account ability for customer relationships and commercial outcomes.

If you are commercially driven, highly organized and motivated by building both existing relationships and new ones, we would like to hear from you.

We are committed to providing accommodations at every stage of the recruitment process, under the Human Rights Code. The JD Sign Group Recruitment Team is dedicated to upholding the Accessibility for Ontarians with Disabilities Act (AODA) to foster an inclusive, barrier-free workplace. We are ready to accommodate the accessibility needs of individuals with disabilities to ensure full participation in all recruitment processes. If you require such accommodation, don't hesitate to contact our HR team by email: [e-mail] .

Compensation

Placement within the $75,000–$90,000 range will reflect relevant experience and demonstrated results. Offers near the top of the range will be reserved for candidates with proven national- account ownership, successful net-new business development and directly relevant signage or project-based manufacturing experience.

The role is also eligible for an annual incentive of up to $8,000, weighted across:

• 50%: Retention of designated key account s
  
• 30%: Net-new business-development results
  
• 20%: Growth in spend across assigned account s
  

Performance is tracked quarterly against defined targets, with the incentive paid annually following year-end review.

Comprehensive benefits plan available after 3 months

Access to an on-site gym for your health and wellness

JD Sign Group Inc is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.