Inside Sales / Account Manager

Recruiting in Motion; Toronto; On-site; CAD 77,000 - 94,000; Full time

Job summary

Recruiting in Motion is seeking an Account Manager for our client, a specialized manufacturer serving regulated industries in North America. You will own existing customer relationships, coordinate projects, and drive growth across key accounts from inquiry to delivery.

Based in Toronto/GTA with travel about 25%, the role blends account management, inside sales, project coordination and business development. Compensation includes up to 85k CAD base plus uncapped commission.

Qualifications

• 3–5+ years in Account Management, Inside Sales, Project Coordination, Business Development or similar.
• Proven ability to build and maintain long-term customer relationships.
• Strong organizational and multi-account coordination skills.
• Cross-functional collaboration with technical, production, and commercial teams.
• Excellent communication, presentation and problem-solving skills.

Responsibilities

• Own and develop relationships across an assigned portfolio of existing customer accounts.
• Be the primary day-to-day contact for customers, managing requests, orders, changes, timelines and ongoing communication.
• Coordinate with technical, costing, production, quality, operations, and commercial teams to meet customer requirements.
• Identify opportunities to grow existing accounts through additional products and projects.
• Support proposals, bids, RFQs/RFPs, and other procurement processes from request through submission.
• Track project and order progress and coordinate solutions with internal teams.
• Follow up on leads and opportunities generated through sales and business development activities.
• Maintain accurate customer records, pipeline information and reporting.
• Support customer meetings, site visits, and industry events.
• Build understanding of each customer's business and upcoming opportunities to provide proactive account support.
• Maintain timely follow-up with customers and internal stakeholders.

Skills

Account management

Inside sales

Project coordination

Business development

Proposal management

Relationship building

Job description

Compensation: up to $85,000 base + uncapped commission

About Our Client

Our client is an established specialized manufacturer providing custom-engineered solutions to customers across technically complex and regulated industries. The organization has built a strong reputation around quality, reliability, innovation, and long-term customer partnerships.

As the business continues to grow its North American presence, they are looking for an Account Manager to take ownership of existing customer relationships, coordinate projects, and identify opportunities to expand key accounts.

This is a hands-on role that brings together account management, inside sales, project coordination, and business development. You will work closely with customers and internal technical and operational teams, taking ownership of customer needs from initial request through execution.

Key Responsibilities

• Own and develop relationships across an assigned portfolio of existing customer accounts.
• Serve as the primary day-to-day contact for customers, managing requests, orders, purchase order changes, timelines, and ongoing communication.
• Coordinate closely with technical, costing, production, quality, operations, and commercial teams to ensure customer requirements are executed successfully.
• Identify opportunities to grow existing accounts through additional products, projects, and customer needs.
• Support proposals, bids, RFQs/RFPs, and other formal procurement processes from initial request through submission.
• Track project and order progress, proactively identifying potential risks, delays, or issues and coordinating solutions with internal teams.
• Follow up on leads and commercial opportunities generated through the sales team and broader business development activities.
• Maintain accurate customer records, opportunity tracking, pipeline information, and reporting.
• Support customer meetings, site visits, trade shows, and other industry events.
• Build a strong understanding of each customer's business, requirements, and upcoming opportunities to provide proactive account support.
• Maintain consistent follow-up with customers and internal stakeholders to ensure commitments, timelines, and deliverables are met.

Qualifications

• Approximately 3–5+ years of experience in Account Management, Inside Sales, Project Coordination, Business Development, Proposal Management, or another customer-facing commercial role. Candidates with fewer years of experience may be considered where the overall profile and demonstrated results are particularly strong.
• Proven ability to build and maintain strong, long-term customer relationships.
• Strong organizational and project coordination skills with the ability to manage multiple accounts, projects, and priorities simultaneously.
• Comfortable working cross-functionally with technical, operational, production, quality, and commercial teams.
• Strong communication, presentation, relationship-building, and problem-solving skills.
• Highly proactive with strong follow-through and a demonstrated sense of accountability.
• Comfortable supporting proposals, bids, procurement processes, and detailed customer requirements.
• Strong attention to detail with the ability to maintain accurate records, reporting, and opportunity tracking.
• Commercially minded with the ability to recognize opportunities for growth within existing accounts.
• Experience within manufacturing, defence, government procurement, industrial, regulated, or another technically complex B2B environment is considered an asset.
• Comfortable working from the Toronto/GTA office and travelling approximately 25% for customer visits, trade shows, and industry events.

Why Join?

This is an opportunity to join an established organization that is actively growing its North American business and investing in its customer relationships.

You will inherit existing accounts to manage and develop while gaining exposure to complex projects, technical solutions, and a variety of customers and industries. The role offers the opportunity to work closely with sales leadership and cross-functional teams while developing both your commercial and project management capabilities.

For someone who is organized, relationship-driven, commercially minded, and looking for a role with variety and long-term growth potential, this is an opportunity to take meaningful ownership of both customer relationships and business growth.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.