Account Manager / Gestionnaire compte

HR Path

Canada

On-site

CAD 60,000 - 80,000

Full time

14 days+

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Job summary

Join a leading HR consulting firm as a Customer Account Manager, where you'll support clients throughout their journey, ensuring satisfaction and addressing issues. Leverage your communication skills to maintain strong relationships and identify opportunities for improvement.

Qualifications

Proven experience in account management or service-oriented roles.
Ability to work in both French and English.

Responsibilities

Manage day-to-day operations of customer accounts.
Maintain regular contact with clients to understand their needs.
Prepare regular reports on account status.

Skills

Communication

Customer Service

Problem-Solving

Organizational Skills

Team Spirit

Job description

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Advise to Run ! HR Path, Global Leader in HR solutions

ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization
IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)
RUN: Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

Main Responsibilities:

As a Customer Account Manager, you will be responsible for supporting our existing clients throughout their journey with our company. Your role will involve maintaining a relationship of trust and ensuring customer satisfaction by meeting their expectations and resolving their issues.

What You Will Do:

Manage the day-to-day operations of existing customer accounts.
Maintain regular contact with clients to understand their needs and expectations.
Conduct periodic follow-ups to assess customer satisfaction and offer tailored solutions.
Provide personalized, high-quality customer support to answer all their inquiries.
Identify opportunities for continuous improvement and implement practical solutions.
Monitor customer satisfaction and account performance indicators.
Prepare regular reports on account status and actions taken.
Collaborate with sales, technical, and operational teams to ensure consistent and high-quality service delivery.

What You Need to Succeed:

Proven experience in a similar role, ideally in account management or a service-oriented environment.
Excellent communication skills and a curious mindset.
Strong customer service orientation and proactive problem-solving abilities.
Attention to detail and organizational skills to manage multiple accounts simultaneously.
Team spirit and the ability to work collaboratively with various internal stakeholders.
Our clients are located both in Quebec and outside Quebec, so you may be required to work in both French and English to meet their needs

See you soon at HR Path !

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HR PATH GROUP

Advise to Run ! HR Path, Global Leader in HR solutions

Seniority level