Account Manager - Downtown Toronto

NOW Health Group Canada/Puresource Natural Products Distributor; Toronto; On-site; CAD 80,000; Full time

Job summary

An established industry player in the natural products sector is seeking a dynamic Account Manager to drive sales and build lasting relationships with retailers. This role involves managing a defined territory, conducting store visits, and ensuring the successful placement of products. With a focus on delivering exceptional customer experiences, the ideal candidate will thrive in a fast-paced environment and possess a strong background in account management and sales. Join a company dedicated to empowering healthier lives through high-quality natural products and be part of a team that values trust, dependability, and innovation.

Qualifications

• 3-5 years of Account Management experience or in a similar role.
• Proven ability to exceed sales targets & goals.

Responsibilities

• Manage a defined territory and achieve sales targets.
• Conduct a minimum of 20 retail store visits per week.

Skills

Account Management

Salesforce

Communication Skills

Time Management

Problem Solving

Education

Bachelor’s degree in Business or Science

Tools

Salesforce

Job description

As a family-owned company since 1968 — NOW produces high-quality natural and organic products in supplements, essential oils, foods, personal care beauty and more. We are a respected leader in the natural products industry, with a mission to provide products and services that empower people to lead healthier lives.

A part of the NOW Health Group, founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Job Title:

Account Manager

Location:

On the road: Downtown Toronto

Scope for the position:

Effectively manage a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin).

Basic function of the position:

• To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management.
• To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products.
• Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management.

Duties and Responsibilities:

Get out there!

• A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week
• Maintain an up-to-date call schedule in Outlook calendar
• Responsible for the preparation and sales call planning for all customer visits
• Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers
• Optimize ‘circle of influence’, building relationships with multiple departments in stores to gain incremental opportunities

Know your business & be a leader

• Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by National Sales Manager
• Complete and submit a monthly territory sales report to National Sales Manager
• Responsible for identifying product and brand gaps in stores to review with customers.
• Provide forecasts to purchasing department for any new distribution and/or promotional activity
• Responsible for ensuring proper internal procedures are followed such as in submitting orders to pricing, purchasing etc.
• Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning
• Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses

Train the trainers

• Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator
• Responsible for doing basic education of store advisors in aisle/store when doing regular store visits
• Customer Service
• Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do !
• Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours
• Act as a positive influence and representative of Puresource at all times
• Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings.
• Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems.
• Certain territories will require overnight travel.

Required qualifications, education, experience, training, skills, background, and certifications:

• Bachelor’s degree in Business or Science, Nutrition
• 3-5 years of experience in health food retail an asset
• 3-5 years of Account Management experience or in a similar role
• Experience with Salesforce or other CRM
• Experience managing territory budgets and trade spend
• Have the ability to multi-task in a fast- paced environment
• Results-driven and goal oriented, with proven track record of exceeding sales targets & goals
• Proven ability to be a team player and work well independently
• Exceptional and varied product knowledge
• Strong verbal and written communication skills
• Excellent organizational and time managements skills
• Must be able to think critically, problem solve and have keen attention to detail
• Thrives in a dynamic environment where priorities and tactics shift and change with market needs

How to apply:

Qualified candidates can apply through Indeed, LinkedIn or submit their resumes to [e-mail]. Please note, emails need to have the Job Title (Account Manager) in the subject line.

Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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