Account Manager - Downstream Chemicals

Baker Hughes Company; City of Leduc; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Career development opportunities

Medical benefits

Retirement programs

Voluntary benefits

Job summary

Baker Hughes is seeking an Account Manager - Downstream Chemicals to build strong customer relationships, manage strategic accounts, and drive revenue growth. You will develop account plans, coordinate with Sales Support, and align with Operations, Engineering and Supply Chain to deliver tailored chemical treatments and profitable outcomes.

This full-time, hybrid role requires a Bachelor's degree or equivalent experience, at least four years in downstream chemical sales, and strong presentation

Qualifications

• Bachelor's degree or a High School Diploma/GED with at least 4 years of sales experience.
• Minimum 4 years of experience in downstream chemical process treatment programs.
• Strong understanding of industrial chemical treatment technology and the sales process.
• Ability to present complex technical content clearly to internal and external stakeholders.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Manage and grow assigned customer accounts and maintain long-term relationships.
• Serve as primary commercial contact for named accounts within the portfolio.
• Develop and execute account plans to meet sales, revenue, and profitability targets.
• Identify customer needs and recommend products and solutions.
• Negotiate pricing, terms, and commercial conditions to secure profitable outcomes.
• Coordinate with cross-functional teams to deliver customer commitments.
• Monitor market trends and opportunities for new business.

Skills

Account management

Sales

Relationship management

Negotiation

Presentation skills

Forecasting

Cross-functional collaboration

Education

Bachelor's degree

High School Diploma/GED with 4+ years sales

Tools

Microsoft Office

Job description

Account Manager - Downstream Chemicals

Are you passionate about building strong customer relationships and driving business growth? Do you enjoy developing account strategies, managing key customer partnerships, and delivering commercial success? Partnering with the Best As an Account Manager - Downstream Chemicals, you will be responsible for managing and growing strategic customer accounts while driving revenue, profitability, and long‑term customer satisfaction. You will work closely with customers, sales support, technical teams, and internal stakeholders to deliver tailored solutions, strengthen business relationships, and achieve commercial objectives. Fueling Your Passion As an Account Manager - Downstream Chemicals, you will leverage your sales expertise, relationship management skills, and commercial acumen to support customer success and business growth. You will play a key role in managing customer accounts, identifying opportunities, negotiating commercial agreements, and ensuring the successful execution of sales strategies within your assigned territory.

As a Sales Senior Specialist - Account Management, you will be responsible for:

• Managing and growing assigned customer accounts while maintaining strong long‑term customer relationships.
• Acting as the primary commercial contact for named accounts within a designated business group or product portfolio.
• Applying account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L
• Developing and executing account plans to achieve sales, revenue, and profitability targets.
• Identifying customer needs and recommending products, services, and solutions that align with business objectives.
• Selling products and systems that require technical knowledge while collaborating with technical sales support teams as needed.
• Supporting the development and implementation of pricing strategies, commercial terms, and customer‑specific agreements within established guidelines.
• Negotiating pricing, contractual terms, and commercial conditions to secure profitable business outcomes.
• Managing customer opportunities, forecasts, and sales pipelines to ensure accurate business planning and execution.
• Coordinating with cross‑functional teams, including Operations, Engineering, Customer Service, Supply Chain, and Commercial teams, to deliver customer commitments.
• Building and maintaining relationships with key decision‑makers and influencers within customer organizations.
• Monitoring market trends, competitive activities, and customer requirements to identify new business opportunities.
• Leading sales initiatives of moderate scope and impact while ensuring a high level of customer satisfaction and business performance.
• Supporting continuous improvement initiatives focused on commercial excellence, customer experience, and operational effectiveness.

To be successful in this role, you will:

• Have a Bachelor's degree from an accredited university or college; or a High School Diploma/GED with at least 4 years of experience in Sales.
• Have a minimum of 4 years of experience in downstream chemical process treatment programs.
• Have a strong understanding of industrial chemical treatment technology and the sales process.
• Have strong mechanical aptitude and troubleshooting skills.
• Have previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation.
• Have a comprehensive understanding of customer requirements and refinery market conditions.
• Have the ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner.
• Have proficiency in Microsoft Office programs, including Excel, PowerPoint, Word, and Outlook.
• Have the ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be conducted to determine eligibility).

Work in a Way That Works for You

This role may require flexibility to support customer meetings, business reviews, sales activities, travel requirements, and commercial priorities.

This role is a full‑time, hybrid position. Office space available in Edmonton, AB but remote work is acceptable. Must live within a 100km radius of Edmonton, AB.

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance‑driven environment where innovation, customer focus, teamwork, and professional development are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well‑being, which may include:

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

The Baker Hughes internal title for this role is: Sales Senior Specialist - Account Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry‑leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias.

We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work.

We're makers, inventors, and leaders who aren't afraid of the tough challenges.

We believe pushing boundaries will help to lead the way for a new energy future.