Account Manager

Baker Hughes; Calgary; On-site; CAD 75,000 - 115,000; Full time

Benefits offered by this job

Work-life balance

Competitive medical benefits

Life insurance

Disability programs

Investment programs

Job summary

Baker Hughes is seeking an Account Manager for its Alberta operations to strengthen customer relationships, coordinate chemical program delivery, and identify opportunities that add value for refinery customers. You will support field operations and commercial activities to ensure compliance and high-quality service.

The role emphasizes collaboration with cross-functional teams, effective communication, and delivering technical presentations to customers and leadership.

Qualifications

• Experience in refinery operations, downstream chemicals, process treatment, or industrial service delivery.
• Strong communication, teamwork, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, customer-facing environment.
• Sound analytical and problem-solving abilities to support chemical program performance.
• Able to support both commercial sales activities and technical field operations effectively.

Responsibilities

• Build long-term relationships by providing effective account management and understanding customer operational and business needs.
• Coordinate with cross-functional teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Prepare and deliver business reviews and technical presentations to customers, leadership, and internal teams.
• Manage day-to-day operations of refinery chemical programs, including service activities, delivery systems, and performance monitoring.
• Support technicians and account representatives to ensure accurate execution of chemical applications and service standards.
• Demonstrate strong communication skills and the ability to build trust with customer teams and internal business partners.
• Ensure full compliance with Baker Hughes Sales & Service Standards at key customer accounts.

Skills

Communication

Teamwork

Relationship-building

Multitasking

Analytical thinking

Problem-solving

Sales support

Job description

Account Manager

Driving Customer Value Through Technical Expertise, Sales Support & Operational Excellence

Do you enjoy partnering with customers to deliver innovative chemical solutions that enhance refinery performance?

Are you motivated by the opportunity to build trusted relationships, solve complex operational challenges, and drive commercial success?

Partnering with the best

Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement.

Fueling your passion

As an Account Manager, you will play a key role in supporting customer accounts, executing chemical program performance, and enabling commercial success. You will help strengthen account relationships, coordinate technical service delivery, and contribute to identifying new opportunities that add value for the customer.

You will support both field operations and commercial activities to ensure compliance, quality of service, and effective communication between customer teams and internal stakeholders.

As an Account Manager, you will be responsible for:

• Building long‑term relationships by providing effective account management and understanding customer operational and business needs.
• Identifying, coordinating, and collaborating with cross-functional teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Preparing and delivering business reviews and technical presentations to customers, leadership, and internal teams.
• Managing day‑to‑day operations of refinery chemical programs, including service activities, delivery systems, and performance monitoring.
• Supporting technicians and account representatives to ensure accurate execution of chemical applications and service standards.
• Demonstrating strong communication skills and the ability to build trust with both customer teams and internal business partners.
• Ensuring full compliance with Baker Hughes Sales & Service Standards at key customer accounts.

To be successful in this role you will:

• Have experience in refinery operations, downstream chemicals, process treatment, or industrial service delivery.
• Have demonstrated strong communication, teamwork, and relationship‑building skills.
• Have the ability to manage multiple priorities in a fast‑paced, customer‑facing environment.
• Have sound analytical and problem‑solving abilities to support chemical program performance.
• Have been able to support both commercial sales activities and technical field operations effectively.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

At Baker Hughes, we believe our people are our greatest strength. We foster an inclusive and collaborative environment where employees are encouraged to grow, innovate, and excel.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

We offer a comprehensive rewards package, including:

• Work-life balance and well‑being support
• Competitive medical and health benefits
• Life insurance and disability programs
• Financial savings and investment programs
• Additional elective or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

The Baker Hughes internal title for this role is: Sales Advisor - Sales About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.