Lead Services Specialist - Technical Support

Baker Hughes Company; City of Leduc; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Private medical care

Wellbeing programs

Life insurance

Tailored financial programs

Job summary

Baker Hughes in Alberta seeks a Lead Services Specialist - Technical Support to optimize ESP systems, collaborate with customers and engineering teams, and deliver high‑quality technical support across the lifecycle of artificial lift projects.

You will analyze well performance data, design improvements, provide field and technical training, and contribute to safety and reliability while promoting customer value and continuous improvement.

Qualifications

• Bachelor's degree in Engineering or Engineering Technology Diploma with oil and gas experience.
• Strong knowledge of artificial lift systems, production engineering, and ESP applications.
• Excellent analytical, troubleshooting and communication abilities.

Responsibilities

• Design and optimize ESP systems based on well conditions and targets.
• Analyze production and well data to evaluate ESP performance and identify improvements.
• Provide technical support to customers and internal teams.
• Troubleshoot ESP issues and support root cause analysis and corrective actions.
• Develop technical recommendations to improve production, reliability, and efficiency.
• Deliver technical presentations, training, and updates to customers.

Skills

ESP systems knowledge

Analytical skills

Troubleshooting

Communication skills

Project coordination

Teamwork

Education

Bachelor's degree in Engineering

Engineering Technology Diploma

Job description

Lead Services Specialist - Technical Support

Are you passionate about optimizing production performance through artificial lift technology? Would you like to collaborate with customers and engineering teams to solve complex ESP challenges and maximize asset value? Join our Artificial Lift Team

Our Artificial Lift team partners with customers to optimize production performance throughout the life of their wells. By combining industry expertise, engineering excellence, and advanced technologies, we help operators improve reliability, maximize production, and achieve their operational objectives. Partner with the best

As a Lead Services Specialist - Technical Support, you will provide technical expertise supporting the design, optimization, and performance of Electrical Submersible Pumping (ESP) systems throughout their lifecycle. Working closely with customers, Account Managers, Production Engineers, Field Service personnel, Reliability Engineers, and the ARMO organization, you will develop fit-for-purpose artificial lift solutions that maximize production, reliability, and asset value. This role combines engineering analysis, customer engagement, and operational problem-solving to address complex production challenges while delivering high-quality technical support and exceptional customer service.

As a Lead Services Specialist - Technical Support, you will be responsible for:

• Designing and optimizing ESP systems based on well conditions, production targets, and operational requirements.
• Analyzing production and well performance data to evaluate ESP system effectiveness and identify optimization opportunities.
• Providing technical support to customers, Production Engineers, Account Managers, Field Service personnel, and ARMO teams.
• Troubleshooting ESP system performance issues and supporting root cause analysis and corrective action development.
• Developing technical recommendations to improve production, reliability, and operational efficiency.
• Delivering customer presentations, technical training sessions, and technology updates.
• Preparing technical reports, engineering documentation, case studies, and technical papers.
• Collaborating with product, reliability, manufacturing, and service delivery teams to improve technology performance and customer outcomes.
• Driving continuous improvement initiatives that enhance engineering efficiency, service quality, and operational excellence.
• Promoting a strong culture of safety, quality, and customer satisfaction.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in Engineering, or an Engineering Technology Diploma with relevant oil and gas industry experience.
• Demonstrate knowledge of artificial lift systems, production engineering principles, and ESP applications.
• Possess strong analytical, troubleshooting, and problem-solving capabilities.
• Have excellent written, verbal, and presentation communication skills.
• Demonstrate strong organizational and time-management skills with the ability to manage multiple priorities.
• Be self-motivated with a passion for continuous improvement and delivering exceptional customer results.
• Demonstrate a commitment to teamwork, professional development, and service excellence.
• Have oil and gas production experience, which would be considered an advantage.
• Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
• Be able to work full-time onsite.
• Be legally authorized to work without company sponsorship now or in the future.

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best is different for everyone too. We strive to create an environment where our employees can be successful while balancing personal and professional priorities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our employees are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our innovations have transformed the energy industry for more than a century. To continue shaping the future of energy, we invest in our people and reward those who embrace challenge, demonstrate leadership, and drive meaningful results for our customers. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net programs and life insurance.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Baker Hughes will only employ those who are legally authorized to work in the country in which the position is based. We will not provide visa sponsorship or employment authorization for this position.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.