Account Manager

Baker Hughes Company; Calgary; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Medical and health benefits

Life insurance

Disability programs

Investment programs

Job summary

Baker Hughes in Canada seeks an Account Manager to drive value through technical expertise, sales support and operational excellence. You will nurture long-term customer relationships, coordinate cross-functional teams, and ensure high-performance chemical programs across refinery operations.

This role emphasizes strong communication, ability to manage multiple priorities in a fast-paced, field-facing environment, and delivering compelling business reviews and technical presentations to

Qualifications

• Experience in refinery operations, downstream chemicals, process treatment, or industrial service delivery.
• Strong communication, teamwork, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, customer-facing environment.
• Sound analytical and problem-solving abilities to support chemical program performance.
• Able to support both commercial sales activities and technical field operations.

Responsibilities

• Building long-term relationships by providing effective account management and understanding customer operational and business needs.
• Identifying, coordinating, and collaborating with cross-functional teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Preparing and delivering business reviews and technical presentations to customers, leadership, and internal teams.
• Managing day-to-day operations of refinery chemical programs, including service activities, delivery systems, and performance monitoring.
• Supporting technicians and account representatives to ensure accurate execution of chemical applications and service standards.
• Demonstrating strong communication skills and the ability to build trust with both customer teams and internal business partners.
• Ensuring full compliance with Baker Hughes Sales & Service Standards at key customer accounts.

Skills

Account management

Relationship building

Communication

Cross-functional coordination

Analytical thinking

Job description

Account Manager Driving Customer Value Through Technical Expertise, Sales Support & Operational Excellence

Do you enjoy partnering with customers to deliver innovative chemical solutions that enhance refinery performance? Are you motivated by the opportunity to build trusted relationships, solve complex operational challenges, and drive commercial success? Partnering with the best Baker Hughes is a global energy technology company operating in more than 120 countries. Within our OFSE – Process Solutions – Chemicals (NAL Downstream) business, we deliver high‑performance chemical solutions and technical services that support safe, reliable, and efficient refinery operations. Our teams work closely with customers to optimize performance, reduce risk, and drive continuous improvement.

Fueling your passion

As an Account Manager, you will play a key role in supporting customer accounts, executing chemical program performance, and enabling commercial success. You will help strengthen account relationships, coordinate technical service delivery, and contribute to identifying new opportunities that add value for the customer. You will support both field operations and commercial activities to ensure compliance, quality of service, and effective communication between customer teams and internal stakeholders.

As an Account Manager, you will be responsible for:

• Building long‑term relationships by providing effective account management and understanding customer operational and business needs.
• Identifying, coordinating, and collaborating with cross-functional teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Preparing and delivering business reviews and technical presentations to customers, leadership, and internal teams.
• Managing day‑to‑day operations of refinery chemical programs, including service activities, delivery systems, and performance monitoring.
• Supporting technicians and account representatives to ensure accurate execution of chemical applications and service standards.
• Demonstrating strong communication skills and the ability to build trust with both customer teams and internal business partners.
• Ensuring full compliance with Baker Hughes Sales & Service Standards at key customer accounts.

To be successful in this role you will:

• Have experience in refinery operations, downstream chemicals, process treatment, or industrial service delivery.
• Have demonstrated strong communication, teamwork, and relationship‑building skills.
• Have the ability to manage multiple priorities in a fast‑paced, customer‑facing environment.
• Have sound analytical and problem‑solving abilities to support chemical program performance.
• Have been able to support both commercial sales activities and technical field operations effectively.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

At Baker Hughes, we believe our people are our greatest strength. We foster an inclusive and collaborative environment where employees are encouraged to grow, innovate, and excel.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

We offer a comprehensive rewards package, including:

• Work-life balance and well‑being support
• Competitive medical and health benefits
• Life insurance and disability programs
• Financial savings and investment programs
• Additional elective or voluntary benefits

This position requires valid work authorization in the country of employment.

The employer is unable to sponsor work authorization for this role at any time.

The Baker Hughes internal title for this role is: Sales Advisor - Sales

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.