Account Manager

Mulumba & Partners; Toronto; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading consulting agency is seeking an Account Manager to oversee client accounts and ensure satisfaction in a dynamic and remote environment. The role demands strong organizational capabilities, a flair for client relations, and the ability to manage project deliveries effectively. Candidates should bring 3 to 6 years of experience, fluency in French and English, and a proactive approach to problem-solving, particularly in multicultural contexts.

Benefits

Remote flexibility

Opportunities for advancement

Impactful international projects

Competitive compensation

Qualifications

• 3 to 6 years proven experience in account management or client relations.
• Strong interest in African markets and international cooperation.
• Self-starter, solution-oriented.

Responsibilities

• Manage client accounts and build lasting relationships.
• Coordinate project delivery and prepare client reports.
• Identify upselling and renewal opportunities.

Skills

Organisational skills

Client service skills

Problem-solving

Bilingualism (French and English)

Proficiency with CRM systems

Tools

Google Workspace

Notion

Trello

Job description

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Position: Account Manager

Location: Remote (preference for candidates based in Toronto or North America)

Reporting to: Commercial / Executive Management

Start date: As soon as possible

About Mulumba & Partners:

Mulumba & Partners is a consulting agency specialising in business development, strategic partnerships, and the management of Afro-centred international projects. Based between Toronto and London, the agency supports businesses, institutions, and entrepreneurs, particularly in Africa and the diaspora, in achieving their economic and social ambitions.

Purpose of the Role:

To manage a portfolio of clients, maintain strong and trust-based relationships, coordinate project delivery, and ensure full client satisfaction throughout their journey with the agency.

Key Responsibilities:

• Manage client accounts (B2B, institutions, entrepreneurs) and build lasting, proactive relationships

• Understand client needs and work with internal teams to deliver tailored solutions

• Coordinate project delivery, ensuring timelines, deliverables and budgets are respected

• Contribute to commercial planning and performance tracking

• Prepare client reports, project reviews, performance dashboards, and presentations

• Identify upselling and renewal opportunities

• Contribute to process improvement and client service innovation

• Stay up to date on industry trends and help enhance agency offerings

Candidate Profile:

• Proven experience (3 to 6 years) in account management or client relations, preferably in an international or multicultural environment

• Strong organisational skills and ability to manage multiple projects simultaneously

• Excellent interpersonal and client service skills

• Bilingual in French and English (spoken and written)

• Proficiency with CRM systems and collaborative tools (Google Workspace, Notion, Trello, etc.)

• Self-starter, solution-oriented, with strong problem-solving skills

• Strong interest in African markets, diaspora engagement, and international cooperation

Why Join Us?

• Join a dynamic, fast-growing, and purpose-driven agency

• Work on diverse and impactful international projects

• Enjoy remote flexibility and autonomous working conditions

• Opportunities for advancement into strategic project and portfolio management roles

• Competitive compensation based on experience and results

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Business Consulting and Services

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