Account Manager

Direct Travel; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Total Rewards Package including 401k/p

Job summary

Direct Travel is seeking an Account Manager in Canada to sustain day-to-day relationships with key corporate clients, ensuring commitments are met and value is delivered.

You will collaborate with the Canada West/Ontario team, engaging with senior executives and finance teams to develop travel policies, implement technologies, and troubleshoot issues. This is a fully remote role with monthly in-person meetings in Toronto.

Qualifications

• Demonstrated ability to think and act strategically.
• Strong influencing skills to motivate direct and indirect teams.
• Excellent analytical, project management and presentation abilities.
• Proficiency with CRM, Word, Excel and PowerPoint.
• Thorough knowledge of the business travel industry and related automation.
• Team player capable of thriving in a fast-paced environment.

Responsibilities

• Provides strategic and tactical input to support account development and growth.
• Develops objectives and measurable goals with clients and a mutual business plan.
• Builds relationships with stakeholders beyond travel and procurement.
• Identifies opportunities within existing accounts and sells DT products/services.
• Collaborates with support teams to ensure quality, timelines and issue resolution.
• Coordinates with Corporate Operations, Accounting, MIS and Technology to align client needs.
• Produces analysis and recommendations on client travel expenditure.
• Monitors client SLA/KPI adherence and reports on benchmarks.
• Keeps abreast of industry trends and DT offerings to meet client needs.

Skills

Strategic thinking

Influencing others

Analytical skills

Project management

Presentation skills

Excellent written and verbal skills

CRM proficiency

Microsoft Word

Microsoft Excel

PowerPoint

Problem solving

Tools

CRM system

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Overview

As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all commitments and obligations of the parties are met.

Working with Direct Travel's corporate accounts, this position strives to improve efficiencies, create and administer travel policies, evaluate and implement technologies, and troubleshoot issues. The Account Manager will often interact with senior executives and the client's Finance teams.

This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.

This is a fully remote position that will require monthly in-person team meetings in our home office in Toronto, Ontario.

Responsibilities

• Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and global basis, if applicable
• Prepares and implements short and long range goals and objectives with a solid business plan mutually developed with client by detailing objectives, strategies and measurable goals
• Develops strong relationships with stakeholders beyond travel and procurement
• Identifies incremental opportunities within existing client portfolio; sell DT products and services realizing increased value for the client
• Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution -- day to day management of assigned accounts
• Support Corporate Operations, Accounting, MIS and Technology by communicating client needs and requirements related to external services offered and improving internal processes
• Provide formal analysis, commentary and recommendation on client's travel expenditure to ensure optimal communication and program needs are being met
• Adheres to, monitors, and reports on client SLA's or KPI's
• Stays abreast of industry trends, DT products and services to be able to support client needs along with relevant benchmarks and process

Qualifications

• Demonstrated ability to both think and act strategically
• Strong influencing skills to enable motivation of direct and indirect teams
• Additional required skills include:
  • Strong analytical skills
  • Project management skills
  • Presentation skills
  • Superior organization, written and verbal skills
  • Proficiency in CRM, Microsoft - Word, Excel, PowerPoint
  • Excellent problem-solving skills
• The Account Manager must possess thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation.
• High level of organizational ability and self-motivated
• Must be a team player and able to work in a fast-paced environment.
• Minimumfiveyears industry experience.
• The Account Manager will at times be required to conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure.
• Excellent presentation and meeting facilitation skills

Benefits Summary

In addition to Medical, Dental, and Vision benefits Direct Travel offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer