Account Manager

ProSites Inc.; Guelph; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

ProSites Inc. is seeking an Account Manager who thrives on driving client success and building authentic partnerships. You will cultivate relationships, identify growth opportunities, and ensure a high level of client satisfaction across accounts.

You will manage expectations, monitor performance, and collaborate with internal teams to deliver strategic insights, guidance, and measurable results for clients in a fast-paced environment.

Qualifications

• 3+ years of proven experience in client growth and retention.
• Highly organized with strong written and verbal communication.
• Entrepreneurial mindset with a client-centric approach.
• Motivated, team player, and adaptable to change.
• Ability to work under pressure in a fast-paced environment.
• Salesforce knowledge for managing accounts, projects, tasks, and reports.

Responsibilities

• Establish trust and respect with clients
• Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
• Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
• Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
• Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• Have an extremely high level of ownership and responsibility; represent the client internally
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management

Skills

Client growth

Retention

Communication

Organization

Entrepreneurial mindset

Team player

Adaptability

Salesforce

Tools

Salesforce

Job description

Description

Account Manager

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our

employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Essential Duties

• Establish trust and respect with clients
• Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved
• Position the agency as a partner who provides leadership, insights, and guidance with the client’s account
• Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks
• Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
• Have an extremely high level of ownership and responsibility; represent the client internally
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management

Requirements

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job

• Prolonged periods of sedentary movement
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to occasional travel