Account Manager (Spanish Speaker)

CloudTalk Inc.; Toronto; Hybrid; CAD 120.000 - 130.000; Vollzeit

Zusammenfassung

CloudTalk Inc. is seeking a proactive Account Manager to own a portfolio of enterprise customers. You will drive retention, expansion, and renewals by partnering with executives, aligning CloudTalk capabilities with client ROI, and shaping renewals with proactive strategies.

You will lead executive reviews, manager health signals in your CRM, and collaborate with Product/Support to resolve issues while pursuing cross-sell opportunities in a hybrid Toronto office setup.

Qualifikationen

• Hands-on experience in Account Management or Customer Success in B2B SaaS.
• Ownership of a book of business independently.
• Experience owning customer health metrics.
• Comfortable running Executive Business Reviews with multi-stakeholder accounts up to C-suite.
• Highly commercial mindset.
• Data-driven: Excel/Sheets, BI dashboards, and CRM reporting.
• Technical aptitude: enjoy learning SaaS products deeply.

Aufgaben

• Be the Strategic Business Partner by conducting Executive Business Reviews that tie CloudTalk performance to client KPIs.
• Own retention and expansion across your portfolio, forecasting risk and building proactive save strategies.
• Maintain portfolio health with health frameworks and leading indicators tracked in your analytics stack.
• Advocate for clients inside CloudTalk, collaborating with Product, Support and Customer Engineering to influence the roadmap.
• Identify and close organic growth opportunities such as increased seat count and premium add-ons.

Kenntnisse

Account Management

Customer Success

B2B SaaS

Executive Stakeholders

Data-driven

CRM reporting

Technical aptitude

Tools

Excel

BI dashboards

HubSpot CRM

Jobbeschreibung

Global SaaS Scale-up| Series B
Personalised 1:1 Coaching
Toronto, Hybrid (3 days in-office, 320 Bay St, M5H 4A6)
OTE CA $120k-130k gross/year

About CloudTalk

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We’re investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

Why Join CloudTalk Now?

We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.

Be part of one of Europe's fastest-growing SaaS companies
Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale
Have a front-row seat in our journey to $100M ARR

The Role

Our Account Managers are the business owners of their portfolio. This is a quota-carrying role where you will own Customer Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.

This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.

What You Will Do

Be the Strategic Business Partner

Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision makers and executive stakeholders.

Own Retention & Expansion

Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.

Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.

Own Portfolio Health

Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations.

Act as the Internal Advocate

Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts.

What Makes You a Great Fit

• Hands-on experience in Account Management or Customer Success in B2B SaaS, with a demonstrable track record of hitting retention and expansion targets
• Proven ownership of a book of business independently — you've managed renewals, run save plays, and grown accounts without heavy oversight
• Experience owning customer health metrics: you've built or worked within health score frameworks and used leading indicators to drive proactive action
• Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
• Highly commercial mindset — you think like a revenue owner, not just a relationship manager
• Data-driven: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
• Technical aptitude — you enjoy learning SaaS products deeply and can