Account Manager

Comoro Ltd; Surrey; On-site; CAD 65,000 - 90,000; Full time

Job summary

Comoro Ltd is seeking an Account Manager to drive growth across 35–50 key accounts within our technology services portfolio.

The role focuses on retaining, renewing and cross-selling services including a new mass notification service and SOS application, while delivering excellent account management and customer satisfaction across UK clients. You will work cross-functionally to maximise revenue and maintain strong CSAT and NPS metrics.

Qualifications

• Experience in regulatory environments or telecoms/tech-enabled services.
• Strong account management and renewals experience.
• Excellent organization and revenue execution.
• Proven track record of meeting sales targets.

Responsibilities

• Manage 35–50 key UK accounts, driving retention, renewals and cross-sell of services.
• Forecast and deliver retention, pipeline and revenue targets via CRM.
• Develop relationships with client decision makers and cross-functional teams.
• Prepare bids and proposals with executive summaries and win themes.

Skills

Account management

CRM management

Data analysis

Cross-functional collaboration

Sales forecasting

Tools

SFDC

Job description

Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.

As an Account Manager position will play an instrumental role in driving continued growth from 35 to 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a new mass notification service and a new SOS application.

Key Responsibilities

• CRM management – Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets.
• First class account management service for our customers to maintain excellent CSAT and NPS targets
• Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
• Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis.
• Delivering excellent bid and proposal responses with Executive summary and win themes
• Identify potential referrals, and the decision makers within the client organization.
• Set up meetings between client decision makers and company’s practice leaders/principals.
• Work cross functionally with other departments to improve and enhance the customer experience for all customers.
• Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector.
• Collaborate with Marketing team to identify potential opportunities within your account base.

Knowledge And Experience

• Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service.
• Experience in compliance or health & safety solutions would be considered desirable
• Great Account Management and Account Development skills
• Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
• Proven track record of consistently achieving and exceeding sales targets
• Skilled in the ability to retain customers and prevent cancellations.
• CRM experience essential, (SFDC desirable)
• Demonstrable commercial acumen and use of Sales Methodologies.