Customer Account Manager (Fire Protection Services)

Radius Fire Protection; Richmond; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

RRSP matching

Profit-sharing bonus

Employee Assistance Program

Health and dental coverage

Training and development

Job summary

Radius Fire Protection is seeking a Customer Account Manager to oversee a portfolio of fire protection service accounts. The role emphasizes building strong customer relationships, proactive account planning, and acting as a customer advocate with prompt communication and in‑person engagement.

It offers meaningful work that contributes to keeping our communities safe, with compensation starting at $25.00/hour, experience-based.

Qualifications

• 1-3 years of experience in account management, inside sales, and/or customer service.
• Experience in a service-based environment or fire protection is considered an asset.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Manage a portfolio of fire service accounts, driving client satisfaction and retention.
• Function as the primary contact for all client communications—phone, email, onsite.
• Execute inbound/outbound engagement to identify customer needs and develop sales opportunities.
• Conduct site visits and client meetings to review performance and identify opportunities.
• Lead account planning, assess client needs, and implement value-driving strategies.
• Resolve client issues quickly by coordinating with cross-functional teams and following up.
• Follow up on leads and support sales goals.
• Maintain accurate CRM records of all interactions and activities.
• Collaborate with colleagues to share market insights and achieve team goals.
• Represent company values through planning sessions and professional development.

Skills

Relationship building

Verbal communication

Written communication

Customer service

Inside sales

Tools

CRM software

Microsoft Office

Job description

Position Details

As an Customer Account Manager (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-­building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through prompt communication, inside sales activities, and in‑person client engagement, representing company values and contributing to operational excellence.

If you are looking for a meaningful career that is actively involved in keeping our community safe, this could be your dream role.

Compensation: The starting wage is $25.00/hour, dependent on experience.

Incentives

• Stability & Growth: As an essential service, we remained fully operational throughout the pandemic-supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us.
• Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
• Career Development: We're passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• Vibrant Team Culture: We know how to have fun— It's part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You'll feel connected, supported, and celebrated.
• Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You'll be empowered to make meaningful contributions every day.
• Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you're part of something bigger.

Job Description

• Manage a portfolio of fire service accounts, driving client satisfaction and retention through strong, professional relationships.
• Function as the primary contact for all client communications-phone, email, and onsite-ensuring prompt and effective responses.
• Execute inbound/outbound engagement to identify customer needs, recommend fire safety solutions, and develop sales opportunities
• Conduct site visits and client meetings to review account performance, resolve issues, and identify new service or sales opportunities.
• Lead initiative-taking account planning by assessing client needs and implementing strategies that deliver ongoing value.
• Resolve client issues quickly by coordinating with cross-functional teams and ensuring prompt follow-up.
• Follow up on leads and support individual and team sales goals.
• Maintain accurate, up-to-date CRM records of all client interactions, account activities, and sales progress.
• Collaborate with colleagues to enhance service quality, share market insights, and achieve team goals.
• Represent company values through collaboration, participation in planning sessions, and ongoing professional development.
• Please note this is not an exhaustive list and other responsibilities may be required.

Requirements

• 1-3 years of experience in account management, inside sales, and/or customer service; experience in a service-based environment or the fire protection industry is considered an asset.
• Strong interpersonal, verbal, and written communication skills, with the ability to build trust, listen effectively, and present solutions clearly — even under pressure.
• Relationship-first mindset, focused on building long-term partnerships and “customers for life.”
• Proactive, solutions-oriented, and action-driven, with the ability to anticipate customer needs, follow up on opportunities, and contribute to account growth.
• Strong organizational skills, diligence, and attention to detail, with experience using CRM tools and Microsoft Office to manage pipelines, activities, and documentation.
• Able to work both independently and collaboratively, partnering with Sales, Operations, and Scheduling to support inside sales and a positive team culture.
• Valid driver’s licence and ability to conduct site visits as required.
• Demonstrates and champions our Company DNA, embodying our values and contributing as a key collaborator.