Sales Account Manager

Soroc Technology; Vaughan; On-site; CAD 100,000 - 110,000; Full time

Job summary

Soroc Technology is seeking an Account Manager - Financial Services in Canada to manage established banking portfolios and other accounts. The role focuses on developing account strategy, building strong client relationships, and ensuring delivery aligns with client specs and business needs.

A face-to-face engagement requirement supports Soroc's breadth of offerings and leadership is measured by pipeline, forecast accuracy, and quota attainment.

Qualifications

• 8 yrs of experience in selling IT managed services with a $5M USD quota.
• Proven hunter and closer with outside enterprise solutions experience.
• Experience selling at the C-level and building client relationships.
• Ability to work independently and as part of a fast-paced team.

Responsibilities

• Be proactive in identifying new Services opportunities with clients and partners and coordinate with Soroc lines of business.
• Develop and expand a portfolio of corporate clients through networking and field marketing.
• Ensure delivery aligns with Soroc strategies and client requirements.
• Provide sales support to clients and the President; manage inquiries and resolve problems.
• Visit clients with Soroc sales reps to maintain relationships and negotiate deals.
• Monitor account teams for timely delivery and customer satisfaction across Soroc lines.
• Develop vendor relationships related to procurement and services opportunities.
• Maintain client relationships with daily interactions and manage escalations.
• Provide 24x7 on-call support and regular executive updates with leadership.
• Create customer presentations with sales/marketing for new services and solutions.
• Participate in team sales meetings and monitor competition; report findings.

Skills

Enterprise sales

Account management

Client relationships

C-level selling

Independent work

Team collaboration

Forecasting

Negotiation

Problem solving

Job description

As an Account Manager -Financial Services, you will manage established Banking portfolios along with other industry accounts. You will participate in developing and executing account strategy and focus on ensuring that client requirements are met and exceeded expectations. Account Manager will ensure that the deliverables adhere to the clients' specifications and business requirements. You will work closely with the clients to build relationships, strategies and achieve the client's goals. This position requires face-to-face engagement to promote Soroc’s breadth of solution offerings. The client pipeline, forecasting and quota attainment are key measures to determine the success of the role.

Experience / Skills Required:

• 8 yrs of experience in selling IT managed services - $5M USD quota
• A proven sales hunter and closer.
• 8+ years of outside enterprise solutions and services experience
• Proven track record of sales excellence
• Knowledge of territory/accounts assigned preferred
• Be able to work independently & as part of a team in a fast pace, rapid change environment
• Superior professional presence and business acumen
• Experience selling at the "C" level
• Willing to learn new technologies for driving the project
• Ability to communicate with both technical team & internal Stakeholders

Required Industry Knowledge (or highly related MS ):

Managed Services

Device Management

• Procurement, configuration, and lifecycle management of laptops, desktops, tablets.

Collaboration Tools & Productivity Suites

• Managed service updates, licensing, integrations, and performance monitoring.
• Hosted desktops enabling remote access to enterprise environments.
• Centralized control of user devices across the enterprise (PCs, mobile, IoT).

Service Desk / IT Helpdesk

• 24/7 end-user support for issues like password resets, software problems, connectivity.

Security & Compliance

Digital Experience Monitoring

• Tools that assess employee satisfaction and productivity, such as monitoring app performance and user experience.

Major Responsibilities:

• Be proactive in identifying any new Services opportunities with clients and partners and ensure these opportunities are presented to the appropriate Soroc lines of business and that the appropriate internal stakeholders are involved.
• Develops and expands a portfolio of corporate clients by networking and marketing in the field.
• Ensure that all Soroc business strategies are coordinated on opportunities and that proper delivery to Client or partner is maintained.
• Provide Sales support to new and existing Clients and the President; manage enquiries and resolve problems.
• Visit clients individually or with appropriate Soroc sales representatives to maintain relationships and negotiate and close deals.
• Work with and monitor account team with ensuring proper and timely delivery and customer satisfaction from the various lines of business within Soroc.
• Develop and maintain vendor relationships relating to procurement and services opportunities.
• Maintain and strengthen the relationship with the client base through regular daily interaction and assistance and manage client escalations.
• Provide regular daily support as well as 24x7 on call support for client
• Coordinate with the Soroc President, regular sales team reviews and updates and strategic planning.
• Works with the sales team and marketing to create necessary customers presentations around new and emerging services & solutions that Soroc Technology Inc. offers.
• Participate in and contribute to team sales weekly meetings and provide regular Executive updates.
• Monitors and evaluates the activities and products of the competition.
• Provide reporting and root cause analysis and update any required changes to reporting as required.
• Provide SLA reporting and Governance reporting for each client- monthly and quarterly.
• Create onboarding documentation for new clients and internal support and service the onboarding representative for net new business

Annual Basic Salary: 100-110k pa + Lucrative commission

Onsite Requirement: 2-3 days a week at Woodbridge location