Account Manager

Babcock and Wilcox; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Job summary

Equation Staffing Solutions is seeking an experienced Inside Sales Representative for a regional metals distribution and processing company across Canada. You will handle inbound sales inquiries, process orders, and maintain relationships with existing clients to drive revenue growth.

Responsibilities include providing product information, collaborating with sales and operations teams, and identifying new sales opportunities.

Qualifications

• 2–3 years of inside sales, customer service or account management in a related industry.
• Strong communication and interpersonal skills with customers.
• Excellent problem-solving and analytical abilities.
• Proficient with CRM software and sales tools.
• Knowledge of metals distribution/production is preferred.
• Bachelor's degree in Business/Marketing or related field preferred.

Responsibilities

• Manage and respond to inbound sales inquiries via phone, email, and other channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Provide detailed product information and technical support to customers.
• Collaborate with sales and operations teams to resolve customer issues.
• Identify and pursue new sales opportunities to expand the customer base.
• Maintain detailed records of all customer interactions and sales activities.
• Assist with development and implementation of sales strategies.

Skills

Customer service

Communication

Relationship building

Problem-solving

Sales skills

Education

Bachelor's degree in Business/Marketing or related field

Technical certificate (related field)

Tools

CRM software

Job description

A regional metals distribution and processing company that serves customers across Canada with a variety of metal products and related services is seeking an experienced Inside Sales Representative to join their team.

In this role, you will be responsible for providing exceptional customer service and support to our valued clients, handling inbound sales inquiries, processing orders, and maintaining strong relationships with our existing customer base. You will work closely with our sales and operations teams to ensure the timely and accurate fulfillment of customer requests, while also identifying new sales opportunities to drive revenue growth.

Key Responsibilities:

• Manage and respond to inbound sales inquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Provide detailed product information and technical support to customers.
• Collaborate with the sales and operations teams to resolve any customer issues or concerns.
• Identify and pursue new sales opportunities to expand our customer base.
• Maintain detailed records of all customer interactions and sales activities.
• Assist with the development and implementation of sales strategies and initiatives.

Qualifications:

• 2-3 years of experience in an inside sales, customer service, or account management role on a related industry.
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers.
• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Proficient in using customer relationship management (CRM) software and other sales-related tools.
• Knowledge of the metals distribution and production industry or a related field is preferred.
• A bachelor's degree in Business, Marketing, or a related technical Certificate is preferred.

We offer a competitive compensation package, including a base salary and commission structure, as well as a comprehensive benefits package. If you are passionate about providing exceptional customer service and contributing to the growth of a dynamic, regional company, we encourage you to apply today.
Please visit our website for more opportunities at www.eqstaffingsolutions.com.

About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.