Account Management Team Lead - Retention & Compliance (Hybrid)

VGW USA; Toronto; Hybrid; CAD 107,000 - 130,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

VGW is seeking a Team Lead - Account Management in Toronto for a 12‑month fixed term contract. You will mentor the AM team to build strategic player development, focusing on retention while upholding compliance and risk standards.

Lead initiatives aligning with VGW's goals, ensuring smooth operations and peak performance. The role demands strong leadership, relationship management, and an ability to drive growth across high‑value player portfolios.

Qualifications

• 5+ years demonstrated B2C relationship management experience or 3-5 years experience in Team Management.
• Demonstrated effectiveness at advanced level relationships building, B2C advantageous.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
• Demonstrates client focused approach with high level emotional intelligence.

Responsibilities

• Mentor and guide Account Management team to become strategic player development experts.
• Prioritise customer development and retention while complying with risk and player protection spaces.
• Support initiatives to align the department with organisational goals and handle administrative tasks.
• Lead critical projects with timely delivery and cross‑unit collaboration.
• Manage a high performing team through KPI monitoring, coaching, and development.

Skills

Team management

B2C relationship management

Relationship building

Client-focused approach

Tools

CRM database management

Job description

VGW is seeking a Team Lead - Account Management in Toronto for a 12‑month fixed term contract. You will mentor the AM team to build strategic player development, focusing on retention while upholding compliance and risk standards.

Lead initiatives aligning with VGW's goals, ensuring smooth operations and peak performance. The role demands strong leadership, relationship management, and an ability to drive growth across high‑value player portfolios.