VIP Player Engagement Manager

Punt; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming company in Vancouver is seeking a VIP Account Manager to enhance relationships with high-value players. The role involves personalized communication, driving engagement, and executing targeted promotions. Candidates should have over 3 years of experience in VIP management or customer service, preferably within gaming, and must be available for evenings and weekends. This position requires strong analytical and organizational skills, as well as proficiency in CRM tools.

Qualifications

• 3+ years of experience in VIP account management or related role in gaming or hospitality.
• Customer-first mindset with strong relationship-building skills.
• Experience in online gaming is preferred.

Responsibilities

• Manage relationships with high-value players to enhance satisfaction and loyalty.
• Design and execute promotions tailored to player preferences.
• Monitor player activity and analyze trends.

Skills

Relationship-building

Analytical skills

Customer service

Multi-tasking

Attention to detail

Tools

CRM tools

Player tracking systems

Job description

A leading gaming company in Vancouver is seeking a VIP Account Manager to enhance relationships with high-value players. The role involves personalized communication, driving engagement, and executing targeted promotions. Candidates should have over 3 years of experience in VIP management or customer service, preferably within gaming, and must be available for evenings and weekends. This position requires strong analytical and organizational skills, as well as proficiency in CRM tools.