Account Growth Manager – IT & Cybersecurity | Winnipeg

Convergence Networks; Winnipeg; On-site; CAD 52,000 - 63,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Training reimbursement

Job summary

Convergence Networks in Winnipeg, MB is seeking an Account Manager to drive customer success and growth across IT and cybersecurity services.

You will manage relationships with key stakeholders, coordinate service delivery, support renewals, and guide customers through adoption of CN solutions.

The role requires MSP/IT/cybersecurity experience, strong communication, and the ability to work independently in a fast-paced environment; travel may be required.

Qualifications

• 3+ years in client relationship management or account management
• 2+ years in the MSP, IT or cybersecurity industries
• Ability to operate independently with minimal leadership support
• Excellent written and verbal communication skills
• Ability to organize and conduct speaking engagements for internal CN groups
• Ability to navigate value conversations and handle objections

Responsibilities

• Drives customer adoption/engagement of CN services through education and alignment with customer business outcomes
• Maintains relationships with key Decision Makers, Champions and Influencers
• Advocates for customers within CN to drive tangible outcomes
• Coordinates customer interactions, escalations, and billing issues; ensures smooth transitions
• Oversees transition from deployment to steady state and establishes cadence for new customers

Skills

Client relationships

Account management

MSP/IT/cybersecurity experience

Independent work

Communication skills

Speaking engagements

Process adherence

Job description

Convergence Networks in Winnipeg, MB is seeking an Account Manager to drive customer success and growth across IT and cybersecurity services.

You will manage relationships with key stakeholders, coordinate service delivery, support renewals, and guide customers through adoption of CN solutions.

The role requires MSP/IT/cybersecurity experience, strong communication, and the ability to work independently in a fast-paced environment; travel may be required.