Strategic Client Growth Specialist

MNP; Winnipeg; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

4 paid personal days

Group pension plan 4% matching

Professional development assistance

Job summary

MNP is seeking an experienced Client Services Specialist (Inside Sales) to support the National Digital Sales team in Winnipeg. You’ll activate, grow, and elevate portfolios of unmanaged recurring accounts, driving retention, satisfaction, and growth opportunities across MNP Digital’s solutions and services.

Success hinges on clear communication, credibility, and understanding business value for clients. Join a collaborative team that values your voice and supports your professional development.

Qualifications

• Proven experience in account management, client success, inside sales, business development or customer relationship management.
• Highly organized with strong attention to detail.
• Experience with complex sales in the technology industry; particularly in a professional services organization.
• Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities.
• Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset.
• A team-oriented mindset to success – understanding how your individual contributions are foundational to the team’s success.
• A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure.
• An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP’s professional services organization.
• Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change.

Responsibilities

• Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value‑centric approach to all meetings and client interactions
• Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver
• Managing and maintaining client and opportunity data in MNP’s Dynamics CRM and other related sales enablement programs
• Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth.
• Working with opportunities generated from our sales enablement organization
• Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data

Skills

Account management

Client success

Inside sales

Business development

CRM

Microsoft Office

Teams

Dynamics CRM

Remote selling

Presentation skills

Team player

Detail oriented

Relationship building

Change management

Tools

Dynamics CRM

Microsoft Office

Teams

Job description

MNP is seeking an experienced Client Services Specialist (Inside Sales) to support the National Digital Sales team in Winnipeg. You’ll activate, grow, and elevate portfolios of unmanaged recurring accounts, driving retention, satisfaction, and growth opportunities across MNP Digital’s solutions and services.

Success hinges on clear communication, credibility, and understanding business value for clients. Join a collaborative team that values your voice and supports your professional development.